Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Our work is assured to completely satisfy our clients and therefore offer you a guarantee on services and damaged goods. If for any reason a customer is not fully satisfied we will re- place the damaged goods and rectify any services not fully satisfied with.  YES: We are fully insured for peace of mind.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have been a cleaner for the past 25 years. Learning almost all there is to know. I have the initiative and enjoy every aspect of cleaning. I like to see improvement and you would be quite surprised to see how good some things can look when they are rejuvenated. Signage is Art. Its impressive and expressive.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I have all my customers call me to thank us for services they receive ... From us and  1: Hey there Cherine. The house looks amazing!!!! Thank you for doing a wonderful job as per usual. Have a lovely weekend and hope to see you in a fortnight xxxxx (Cat ) 2: Thanks heaps you are amazing (Joe ) 3:

Question 4

What do you like most about your job?

Accepted Answer

Doinstuff's variety of

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

You should always find out important information about the person or people you choose to hire.... Talking and research is an advantage.. A presentation of References is important.. The most important question for myself to ask is ... Can you do this the way I would like it done or are you doing this your way??? Is it possible to have excellence with them? The right service is on presentation & knowledge... It's good to ask a lot of questions...But never be fooled.... A lot of business's send others out to do jobs.. Speaking with the person who will do the job is greatly important..

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do we provide Free quotes?? yes we do!!(lasting 1 month)  When can you start?? We can start A.S.A.P or when customer prefers. Who will be completing tasks required?? One of our friendly staff at Doinstuff!! The customer can request  meet, and have an induction with their service provider prior to commencing.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Doinstuff recommend all customers aquire a minimum of three quotes before accepting services of need. This insures the customer isn't paying too much for services they require.We hold current police checks,Carry all OHS standards and licenses, hygiene & presentation.We respect our clients and agree on providing the best services on every individual job we receive by a customer. We take our positions very seriously.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Customers will experience complete satisfaction on performance of requirements. We conduct services promptly, accordingly and safely. We provide our customers with what others forget to do??? Our Quality is always best!! We don't take short cuts... we appreciate all our recommendations of thanks!

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

the typical information for a customer to provide to us before we are able quote is:(A) the regularity of services needed or required.(B) wether it be commercial or residential services. (C) Information being that of the customer and area of which services are to commence & the types of duties or goods they are requiring.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

customers should have their properties maintained regularly as this helps reduce the costs of expenses. All Equipment and supplies are provided by doinstuff !All regular servicing assures supplies never run out saving you time and money, therefore allowing you to take care of the more needed time management tasks required by you. Customers can save money by contacting Doinstuff as our pricing is very competitive and affordable.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Our customers should take  advantage of our package deals for any regular cleaning and gardening!! the rates are reduced in accordance to provide regular servicing. Until 30/07/13 take advantage of our One FREE cleaning service with any regular servicing contract. One FREE frost logo sticker for your front door with any Signage service provided by Doinstuff. Hurry offer expires 30/07/13

Question 12

What makes your pricing competitive?

Accepted Answer

Doinstuff are very commonly competitive in our pricing, assuring the customer receives great rates on each service we provide. Our pricing is in accordance with Australian standards and charge  below average service charges offered by other business's so we can be more competitive to our clients (being peace of mind) to making it more is  re-assuring for you.All Our current clients are completely satisfied with our charges and our efficient provided services,Always highly recommending and commending our punctuality, pricing and servicing. We offer great package deals!!!! to cut your costs!

Question 13

How do you normally charge for your service?

Accepted Answer

Doinstuff: charge the customer by the hour for our cleaning maintenance services. We have many different rates according to the tasks we perform.as we can do more than just clean your property! Duties in cleaning always vary from customer to customer!! That's why we prefer to & is always best to quote on the scope of duties required by the client! We offer  free quotation so we are able to provided a more accurate and correct quote to our customers. Our Staff are always fair in providing and offering our customer package deals for more regular servicing.Knowing we are always competitive in pricing. We also offer payment plans to suit the customers affordability on the more bigger projects.Our starting rate is affordable and all staff are fully Experienced, uniformed, Equipped and insured for customers satisfaction on each task and needs. Gardening prices are charged by the property and the care needed for presentation. Removal fees are charged separately and in accordance to amounts of debris.Our Signage services start from $70 per hour.Repair services are quoted by on an individual basis and start with a hourly rate of $35 per hour.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Here at Doinstuff we maintain cleanliness of properties in conjunction with providing services & goods.... Our tradesman qualifies in sign making technician, gardening, repair handling, project assignments... We create masterpiece in both professions of the business...

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our experience is getting the jobs done correctly for satisfaction to each client .. It takes many years of experience and understanding to relate to each individual's needs... There are many cleaners... Many sign writers but finding the one who cares about presentation, hygiene & understanding tasks is most important..Finding someone who has the ability to please and feel pleased is also another important factor...Finding personality ,communication, presentation &  Showing the correct initiative is needed not only in cleaning but also in sign making...  When your not really pleased with someone it's usually because they don't achieve what we do... Sometimes costs becomes an issue and people usually opt to choose cheaper.. I say know exactly what your getting before deciding.

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