Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes I'm fully insured public liability of 10 million I do warrant my products and workmanship no tradies should ever operate without full public liability insurance

Question 2

How did you decide to get into your line of work?

Accepted Answer

Done a lot of jobs in my time as explained in previous I don't like to be stuck inside a factory I like to be Outdoors and I love meeting people that's what made me decide to start my own business

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I have a returning customer each 6 months I do her gutters lovely I'll lady she always makes me lunch Anna cold drink can I absolutely love going to do a job to such a lovely person

Question 4

What do you like most about your job?

Accepted Answer

I like the different locations and customers I don't like to be stuck in a factory that's why I started my own business and provide for my family

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Firstly will be have you got insurance have you got experience and what type of products do you use so the customer can look online at the actual product that we use

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How long would it take that depends on size of job is there a cheaper product out there normally there is but you weren't going to get the better result out of a cheaper product can you come down on the quote at all I'm most quotes yes we can

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Honesty is a key Factor with running a small business as my business is a family owned business supporting my family so honesty reliability punctuality and good quality work is what makes my business run successfully

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Excellent service quality work use top quality equipment and parts friendly service family owned business fully insured I don't muck around I advise customers whether they should need a product or not I like to be fair on my prices and I'm always happy to help whether it be a few extra things

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Pictures size of the job what time frame are they looking at getting a job done site inspection availability if it's something like a gutter guard installer clean if they already know the metres will help number of things

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Make sure job site is clear of the breeds and obstacles that I don't have to spend time in moving the items customer can also sort that or source their own materials that way I don't have to put a fee on the materials if they have a written quote from a valid company I will beat it by 10%

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Returning customers always get a discount Newcastle is with other written quotes I will beat by 10% obviously if I get extra work done I can refine the price by a margin

Question 12

What makes your pricing competitive?

Accepted Answer

My price is competitive we will beat any written quote by 10% I'm always happy to work with the customer if the price is a little out of their reach as long as they're happy and I'm happy I'm willing to help the customers

Question 13

How do you normally charge for your service?

Accepted Answer

I can quote on the job as I have 10 years experience and have a vast idea of what things cost how long things should take if I can't quote on the job I go home and refined the quote I normally charge per job not many jobs I do per hour

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I specialise in the pressure cleaning gutter cleaning gutter guard installation driveway and pathway resealing painting an anti slip also Rio and stain patios and decks solar panels cleaning Strata Management cleaning all this is part of my industry trade what I have been doing for the past 10 years

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have 10 years experience in the industry I have many skills from carpentry truck driving forklift driving scaffolding I've worked in the building industry for a number of years so I've got a vast experience to ensure the job is done correctly

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