Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Direct Floor Coverings is insured for public liability and our products come with warranties and installation. We will be more than happy to show proof of insurance and warranties if asked.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Family Business

Question 3

Why should a customer hire you over another service provider?

Accepted Answer

We are a small family father and daughter business and we pride ourselves on being friendly and honest when it comes to your flooring needs. We will always endeavor to be competitive and beat any genuine written quote

Question 4

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

If you want a rough quotation prior to us coming out to conduct a free measure and quote, We need to know the dimensions of the rooms, a rough idea of the flooring you want and if it includes, pull up, disposal and or furniture moving.

Question 5

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

If friends and family can help to move the furniture from the rooms you are having installed you can save $6-$10 a meter. You can also save money if you are prepared to pull up and dispose of existing flooring.

Question 6

What makes your pricing competitive?

Accepted Answer

As we are a mobile showroom we save our customers money as we dont have costly overheads such a rent for a showroom etc.

Question 7

How do you normally charge for your service?

Accepted Answer

Normally we charge a rate per broadloom meter for carpet and per square meter for floating flooring and vinyl. This would include the materials, instalation and if there's pull up, disposal or moving if furniture.

Question 8

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in knowledge of our products we sell and what material is best suited for a specific use and what application will be best.

Question 9

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Qualified Carpenter for pergolas, decks, framing, fixing and lockup.   All tradesman we have subcontracted to us have many years experience in their feild and have been verified by our existing customers that their worksmanship is to standard and above.

Direct Floor Coverings Pty Ltd

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