Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes and yes. Our work is professionally performed to the standard that an accountant can rely upon and that will not cost our clients extra to rectify. We are glad to stand by our work.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We saw that accountants and businesses were at the mercy of the quality of the bookkeeping standard and that we were capable of meeting that need. As parents and carers ourselves we knew that the field of work enabled us to meet the client needs without sacrificing the needs of our families.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We have many, and will gladly provide them with the customer's authority where appropriate. Our website blog also has stories to read.

Question 4

What do you like most about your job?

Accepted Answer

The relief and joy our clients experience when they finallyy get with a great bookkeeper and get up to date is awesome. When the client's fear of non-compliance is gone and the confidence in us is enabling them to get on with increasing their opportunities, we love it.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are they registered tax agents? Are they certified bookkeepers? Are they working from a professional office? Can we come to your office to see the facilities and meet the team?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The most common question is can we do more than just a bookkeeping, can we do the bas and tax if required, and the answer is that in all cases we help the client get all of their financial services so that they are able to focus on growing their own business.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our team relies upon eachother and our clients to build our rapport and our futures and as such we are committed to quality, trust and longevity in everything we do.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Our team includes qualified accountants and bookkeepers and our client references are impeccable. Our office is equipped with client computers and training facilities as well as ample meeting room to work together on your solution.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We try to service Lorne to Lara with the best bookkeeping services available to a quality standard that is seamless with the ATO and accounting standards. We need to know where the client is and what they currently do to meet the standards.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Tip 1 - Download your CSV file from your internet banking transaction site. Tip 2 - Do not use your personal account for business transactions Tip 3 - Sort all available Tax invoices/Receipts into chronological order and clip together

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Oneflare customers in the Geelong Region can get $250 of bookkeeping for free by signing a fixed-rate agreement for 3 months or more.

Question 12

What makes your pricing competitive?

Accepted Answer

The relationship between the bookkeeper and the client is ongoing and close and often requires a commitment to be available every week. We train and provide two bookkeepers to each client so that in the event one is ill or away, the other can continue the work, to the client's standard.

Question 13

How do you normally charge for your service?

Accepted Answer

Our rates depend on the job required, but for data entry and basic bookkeeping we charge $45 plus GST and for BAS agent and payroll work we charge $65. Fixed rates can be negotiated for ongoing client agreements, which add predictability and surety to the ongoing collaboration.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Not really. We are very fast learners and have staff that can rapidly learn software and business systems to seamlessly integrate with businesses and their needs.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our team has been solving bookkeeping requirements for many years and we currently help over 100 clients to stay compliant and confident with their books. We work as BAS agents and assist clients with ATO negotiations and issues. We solve bookkeeping issues quickly and completely.

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