Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

I have professional indeminity insurance to cover my business as it is a requirement. I also have insurance incase a client is injured in my house or I break something at their place

Question 2

How did you decide to get into your line of work?

Accepted Answer

I was working in large companies as a taxation manager . I had also worked in a chartered accounting office. I am a registered tax agent and CPA

Question 3

What do you like most about your job?

Accepted Answer

Flexible hours. Able to work from home. Meeting a wide variety of people all of whom have different tax needs .Able to use my tax knowledge to help people.

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much do I charge. I try to give a rough estimate.  How long before I get my refund . Can I get a bigger refund . I tell them to find more receipts so they have more deductions

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I work from home and so do not have thousands of clients. I have a small group of clients so I can monitor exactly that the clients are up to date with lodgement and payment to the ATO

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

I have a Master of Tax , am a CPA. I have worked at large corporates like RailCorp,Sims Metal , DSM Pharecueticals. I have also worked in chartered firms. I am proficient at MYOB products. I specialize in helping SME

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

How big is the business. How many transactions on average per month. How far behind are the tax returns. How long since a BAS was last completed. How long since the transactions were done

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Get all the receipts together in one file. Put the receipts in chronolical order or even better on a spreadsheet. Put all the invoices in a logical order . Attach previous years returns

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

I have a Master of Tax and so can do complicated tax work. I have experience establishing new super funds. I can set up trusts and establish new companies with ASIC

Question 10

What makes your pricing competitive?

Accepted Answer

I work from home so do not pay any rent I do not have to pay wages Wages and rent make other accountants more expensive. I can spend extra time on clients particularly

Question 11

How do you normally charge for your service?

Accepted Answer

$80 for very basic individual return $300 for a BAS  Depends on the number of transactions  $100 for  payment summaries $1500 for company returns and the notes

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

completing all types of tax;company,individual, super, partnerships and trusts

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have a Master of Tax. I am a CPA. I am a registered tax agent. I have a Master of Commerce.  Extensive experience in working for large corporations. Good knowlege of a variety of small and medium sized business needs

Diane Wills

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