Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Smartfish is insured. We also guarantee our design and web services, and offer additional extended maintenance packages for web customers

Question 2

How did you decide to get into your line of work?

Accepted Answer

It was easy. How many other jobs do you get paid to colour in!

Question 3

What do you like most about your job?

Accepted Answer

The ability to create something unique for every customer and to see my clients achieve long term success due to the professional services I provide.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you know the local target audience, how long have you been a local, and do you keep all your work in-house.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q. How long will it take to print and deliver 1000 business cards or letterheads. A. 3 days to print and deliver in most cases.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I have over 25 years in the local design industry, working with many of the Sunshine Coast's leading businesses. All our work is carried out in-house, so we do not need to outsource labour like many of our competitors.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Smartfish offer a one-stop design service, covering all areas of design from logo design and stationery, through to websites, social media marketing, seo and even signage design.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We alsways carry out a complete brief with our clients, whether it is a logo design, SEO or a website design to ensure every customer is 100% satisfied with the results, and we are too!

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

• We assess your needs to ensure the best possible outcome to suit your budget • Free website and branding analysis • We provide a discounted package deal for branding and website development.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer Oneflare customers a free 10 point assessment of their website, including a free SEO report on their site and their 5 top competitor to show them how to increase their search engine ranking.

Question 11

What makes your pricing competitive?

Accepted Answer

We are a small local agency, and we don't need to outsource, so we can keep our costs a lot lower than other design agencies.

Question 12

How do you normally charge for your service?

Accepted Answer

Most projects are working out on an hourly basis once a brief has been completed with the client. A written quote is provided before any job, which we stick to, so you never pay any more than quoted.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in all aspects, but in particular logo design, corporate branding, seo and social media branding.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have over 25 years in the Sunshine Coast signage, design and web industries, with a proven track record of knowing the local market.

Smartfish Creative

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