Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Design by Bird is an insured business. — Professional Indemnity Insurance — Workcover Insurance — Public & Product Liability  Design By Bird Pty Ltd has implemented a Workplace Health and Safety Policy. Available on request.

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

"It has been a long and fruitful partnership for over a decade where Design by Bird understands the history and mission of Chin, knows all the team and that is a great advantage when new briefs arise that they get it right away." Kate Ritchie, CEO Chin Communications

Question 3

Why should a customer hire you over another service provider?

Accepted Answer

Experienced & professional graphic design experts. We are driven to deliver compelling design solutions that alter perceptions, crystallise brands, engage audiences & communicate a cohesive visual language to inspire connections — both commercially and culturally.   A Design by Bird outcome is not just some pretty marks on the page or the latest design trend – it is purposeful, bespoke and memorable. Telling a story and capturing the soul of your brand, our work delivers a refined aesthetic to build awareness for your business or product and create tangible equity.  Our methodology, underpinned by research, ensures that creativity and insights are injected during each project phase, encouraging collaboration by key stakeholders from project inception through to launch and beyond.

Question 4

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Helpful to know: — What is required (the scope of works) — Your objective/vision for the project — Deliverables for the project — Timeframe

Question 5

What makes your pricing competitive?

Accepted Answer

Design by Bird is positioned well when it comes to its competitors to deliver more specifically aligned ideas faster - ideas underpinned by over four decades of national experience, global research and long-standing collaborative relationships.

Question 6

How do you normally charge for your service?

Accepted Answer

Each project is carefully considered and quoted to accurately reflect the brief received, client vision, the scope of work and deliverables. We approach this stage in a thoughtful and considered manner.  Design by Bird deliver outcomes that align with our clients business and brand communication objectives.

Question 7

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

— Art Direction — Brand Guidelines — Brand Strategy — Branding & Identity — Copywriting — Digital — Environmental Design — Nomenclature — Packaging — Point of Sale — Print — Product Development — Service Design — Signage & Wayfinding

Question 8

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Led by Creative Director, Luke Carson, who has over 15 years' experience in the graphic design industry. Luke's design process is led with ideas, not with execution, aesthetics, or trends; it evolves, mutates – depending on each project unique circumstance.

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