Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are an insured business. We hold the required professional indemnity insurance for Qld solicitors through Lexon. We also hold additional cover above the requirements of professional standards legislation.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Principal, Kate Denning decided to open her own firm out of a desire to work more meaningfully with clients, free from the constraints of a BigLaw firm partnership.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We recently assisted a family business defend a claim for recovery by an insurer. We saved the client almost $500,000 in damages and penalties.

Question 4

What do you like most about your job?

Accepted Answer

We love gaining a thorough understanding of our clients problem and applying our legal knowledge to offer the best solutions for them.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Does your firm act for insurers?  Does your firm have experience acting for insureds?  Does your firm typically handle this type of matter?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q: Will you act for me on a no win no fee basis A: As a small firm, we need to ensure that we are paid for the work that we do, as it is performed. If we're unable to act on a no win no fee basis, we will provide you with a competitive quote or estimate for our fees.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Denning Insurance Law is Qld's only specialist insurance law firm that acts for insureds and not insurers. Founded on top tier experience, our firm offers expert advice in a highly specialised area of law.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Traditional law firms usually have several staff (lawyers, paralegals, law clerks and secretaries) working on each matter. This can significantly increase costs, with little or no benefit to the client.  With Denning Insurance Law, we work one-on-one with clients. With each matter conducted by just one senior lawyer, we're able to help our clients control their costs. It also means that matters stay on track and clients know who they are dealing with on their matter.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

How can we help? Do you need to challenge the decision of an insurer or defend a claim against you?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Clients can save money by 1. Providing a description of the work required - e.g written advice, submission to insurer, application to Financial Ombudsman Service; 2. Having relevant insurance policy documents available - e.g policy schedule and policy terms/PDS 3. Paying fees as they go

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Fixed fee initial consultation available for up to 30 mins. Request a quote today for your matter. Consultations available within 24 hours.

Question 12

What makes your pricing competitive?

Accepted Answer

We give clients certainty and the ability to plan for the future. With significantly lower overheads than most law firms, we're able to offer clients specialist advice in the niche area of insurance law at more competitive rates than large firms.

Question 13

How do you normally charge for your service?

Accepted Answer

Fixed/capped fee arrangements or hourly rates. Invoices issued monthly. At the start of each matter we provide a detailed scope of work to clients and an estimate or quote for our fees.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Principal, Kate Denning, holds a Master of Laws, Bachelor of Laws and a Bachelor of International Business. She is an experienced advocate, with over 10 years' experience in Qld insurance litigation. Kate has successfully resolved hundreds of insurance disputes in her years of practice. She is a member of the Qld Law Society, the Australian Insurance Lawyers' Association and the current Secretary of the Women Lawyers' Association of Qld.

Denning Insurance Law

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