Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

The insurance is dependent on the event.  We have insurance for all events that we do and/or ensure that the event is insured. We guarantee our work always as long as we have ultimate control of putting it together.  If the client does not want to take our advise, we get them to put in writing exactly what they want us to do.

Question 2

How did you decide to get into your line of work?

Accepted Answer

A natural progression from where I started.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

too many to share

Question 4

What do you like most about your job?

Accepted Answer

The success of the event - taking an idea and bringing it to fruition.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

They should request some proof of ability, and testimonials from previous clients.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

There is no common question - every event if totally different - we cater to the clients' wishes.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

My reputation as an honest, hardworking, trustworthy person.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We have the experience and expertise. We are pedantic on detail - near enough is NOT good enough.  Our clients are consulted every step of the way.  We have experience with working with all walks of life and have an understanding of different the elements of cultural and Religious needs. From International government, corporates, to community & private events.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. Why they're holding the event.  2. What is the purpose and what is the desired outcome.  3. What is their budget to achieve their outcomes 4. What's the size of the event 5. Is it indoors or outdoors 6. What time of year is it. 7. What's the location 8. How much of the overall planning they want the event manager to coordinate. If they make lists and have an overview of what they envisage, it will make the initial meeting go a lot

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Make a list: 1. Why they're holding the event.  2. What is the purpose and what is the desired outcome.  3. What is their budget to achieve their outcomes If they make lists and have an overview of what they envisage, it will make the initial meeting go a lot smoother.

Question 11

What makes your pricing competitive?

Accepted Answer

We also give the highest quality service - not always the cheapest but not the most expensive - the client always get quality of service - have never had a complaint.

Question 12

How do you normally charge for your service?

Accepted Answer

Depends on the client's wishes. Depends on the type and size of the event, eg. charity, private, corporate. Major community, small private, Bridal.  We endeavour to come up with a costing scenario which is suitable for both client and us.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Given the long period of experience, we have managed to work most industries and/or trades including but certainly not limited to: Building, constructions, Civic, Civil, Utilities, Cultural, Transport, private sectors.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

More than 25 years experience at all levels of government, business & private sectors. - see web site: www.handen-se.com for testimonials

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