Question 1

What do you like most about your job?

Accepted Answer

I really don't have a job ... I have a charmed business life and I get accused of having cake and coffee with my friends ... but that's exactly what many of my clients have become.  This has been based over many years on trust and solving problems not only on a business but also on a personal basis when asked.

Question 2

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The most common question is what type of software should I buy ... MYOB or QuickBooks.  My answer to that is what they plan to use it for (besides the obvious) because one has better reporting capabilities than the other and the other software seems to be more stable.

Question 3

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Regardless in what city or town you live in integrity and reliability are some of the qualities that rank highest on my list.  It is crucial that the client knows that their information is kept confidential even when you work for relatives who ask awkward questions.  Also it is important to be informed of whether you are running early or late (I ring either way)

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

Price is not necessarily everything ... it is the quality of work and knowledge as well as being honest and upfront about what the problem is and how to fix it in the best possible way.

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

In order to successfully help clients achieve the best results I need to know their computing capability as well as the extent of their tax knowledge and how it applies to their business.

Question 6

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

At the phone call stage let me know: - what type of entity they are being a sole trader, company, trust etc. - what line of business they are in just in case special tax legislation applies to them.  Prior to my arrival: - have their previous year's tax return handy (to see how the accountant has submitted their financials as well as aligning their accounts list closely to that of their tax agent) - have their paperwork in order eg. bank statements, cheque and deposit books

Question 7

How do you normally charge for your service?

Accepted Answer

Services are charged on an hourly rate which depends on the service provided.  Payment is required at the end of each appointment upon which a tax invoice is emailed to you.

Question 8

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

As mentioned in the field above my specialties are training clients in the use of MYOB and QuickBooks accounting software as well as empowering them with tax legislation relating to their type of entity and business.  This is done by using screen shots so that at the end of the training sessions they have a personalised training manual full of pictures demonstrating how to process transactions

Question 9

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

As an accountant since 1994 and an accredited trainer since 1999 an annual accreditation needs to be passed with a minumum of 80% to ensure quality control which consists of not only product but also technical knowledge

Definitive Accounting Pty Ltd

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