Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

DDPM is Fully Insured and Guarantees all of our work

Question 2

What do you like most about your job?

Accepted Answer

At DDPM we love the challenges that present on a daily basis. Being a jack of all trades means no two days are the same and no two jobs have the same challenges.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

It is important to know if the person has experience in the area the repairs are related to. If you are unsure, ask for references or evidence of past jobs.

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

DDPM guarantees your satisfaction for all works. We pride ourselves in exceeding your expectations. We are fully insured and stand behind our work.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

At DDPM we know our legal and professional limits and will only carry out work which we are both licensed and insured to do. We guarantee all work and pride ourselves on our reputation for quality work.

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

In order to provide an accurate quote there are many factors involved, including the quantity of materials required, preparation work involved and time required to complete the works and remove and dispose of any waste materials.

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

An effective way to save money on repairs is to: 1)  Take pictures of the damage and send with enquiry so we can see what parts are required. 2)  Have the work area ready and clear access to save set up time. 3)  Know what you want and give a clear expectation of what result you are looking for.

Question 8

What makes your pricing competitive?

Accepted Answer

We offer free quotes, so there are no unexpected charges. And we work efficiently and effectively to minimise the time spent on a job, therefore reducing the hit to your back pocket.

Question 9

How do you normally charge for your service?

Accepted Answer

New clients may be required to pay at time of service, we do offer a 7-Day Invoice for repeat customers.

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

The majority of our work occurs in repairs to doors and lock, deck, railings and stairs, patching and painting, fence and retaining wall repairs. But we are well equipped and skilled to carry out any aspect of repairs.

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

DDPM has experience in a wide range of building service and exposure to all aspects of building maintenance through Property Services Management of medium to large properties.

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