Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes that's right! I am fully insured as an Accredited Exercise Physiologist and guarantee that my clients will get results if they follow my advice and train with me at least 3 times a week.

Question 2

How did you decide to get into your line of work?

Accepted Answer

After losing a substantial amount of weight myself over 10 years ago, I decided that I wanted to help others achieve their health and fitness dreams, so I studied to become a personal trainer. Shortly after that I returned to university to study towards becoming an Exercise Physiologist.The rest is history!

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I recently helped an 18 year old client who had had her thyroid removed due to cancer. I visited her three times a week over a three month period. Her goals were; to reduce her nausea; have increased energy; improve her general fitness and flexibility; and improve her mood.  After an initial assessment we worked together using a range of different exercises to keep the sessions fun and fresh. It was also very important to ensure tasks were challenging yet achievable since she is competitive in nature and received a psychological boost when she conquered a session.  I re-tested the client every four weeks and by the end of the three months she had increased her muscular strength by 60% and more than doubled her cardiorespiratory fitness. Her flexibility had also increased by 40%. She reported a huge improvement in mood and energy levels although her nausea fluctuated with changes in medication and in response to chemotherapy sessions during this time.

Question 4

What do you like most about your job?

Accepted Answer

I enjoy helping people getting out of a hard place in their lives. Giving them confidence, energy and the ability to enjoy their lives, avoiding chronic illness and being strong for their families.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Q. Are they insured? Q. What level of education do they have (Cert IV, Diploma or Degree qualified)? Q. What is their level of experience? Q. Do they get results? Look for testimonials from their clients

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q. I'm quite unfit. Do I need to have a certain level of fitness before I can see you? A. No you don't. If you pass my pre-exercise questionnaire criteria then you are good to go. My workouts are designed to be challenging for all fitness levels and abilities.  Q. What results will I get? A. Your strength and stamina will increase, your muscles will get stronger and more toned. You will notice serious improvements in your energy and fitness levels. I will do everything I can to enable you to succeed. I want you to rave about me to your friends and family just like my other customers do!

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I am a family man with a positive and passionate outlook for my profession. I have helped hundreds of people in the past and the testimonies on my website reflect my honesty and integrity.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Customers should hire me because I have the highest level of fitness training as an Accredited Exercise Physiologist. This means I have studied for 4 years at university and undertaken over 500 hours of clinical practicum. My services also attract private health and medicare rebates which means I am actually better value than hiring a standard personal trainer.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

-Their health and fitness goals -Any medical conditions or injuries (I will cover this in more details during your consultation) -When they would like to train -Where they would like to train -How many people will be training (bring some friends)

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1) Decide to train with friends (you can split the cost as my fee includes training for up to 16 people per session) 2) Refer a friend, work colleague or family member to train with me on their own - I offer referral rewards! 3) Tell your work place about my corporate services - I offer corporate referral rewards!

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

I offer a free initial telephone or Skype consultation for all Oneflare customers so I can access their needs, create goals and design a suitable fitness program before meeting them.

Question 12

What makes your pricing competitive?

Accepted Answer

My fee structure allows training for up to 16 people - so you can bring along friends and colleagues and share the cost!

Question 13

How do you normally charge for your service?

Accepted Answer

My Exercise Physiology / Personal Training session fees are as follows:  30 min sessions are $110 45 min sessions are $130 60 min sessions are $150

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

As an Exercise Physiologist, I specialise in exercise prescription, monitoring, and education for the prevention and management of chronic diseases and injuries. I provide support for people with the following conditions or concerns: •	Weight-management •	Chronic pain •	High blood pressure •	Cardiovascular disease •	Diabetes •	Osteoporosis and arthritis •	Chronic pain and fatigue •	Musculoskeletal injury and post-surgical rehabilitation •	Neuromuscular conditions (multiple sclerosis, cerebral palsy, Parkinsons disease) •	Heart disease •	Physical disabilities, physical restrictions, and/or limited mobility •	Respiratory diseases and Asthma  I also offer assessment and treatment for those with no known conditions in order to help better achieve goals, improve health, and prevent injuries and health conditions.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

With a Bachelor of Exercise and Movement Science, specialising in Clinical Exercise Rehabilitation, I have been working within community health and well-being programs since 2008. My scope of industry experience includes working in pulmonary diagnostics at The Wesley Private Hospital and teaching anatomy and physiology at Queensland University of Technology.

Dave Hagger Mobile Exercise Physiology

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