Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, Daehn Solutions is a fully insured business. We prioritize the safety and security of our clients and our team by maintaining comprehensive insurance coverage. Furthermore, we stand behind the quality of our work and offer guarantees on all our services. Our commitment to excellence ensures that we deliver reliable, high-quality results on every project, and we are dedicated to resolving any issues to our clients' satisfaction.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Our journey into the engineering industry began over 22 years ago with a passion for telecommunications and electrical engineering. We recognized a growing need for specialized services in these fields and saw an opportunity to make a significant impact by providing high-quality, reliable solutions. Our founders were driven by a desire to innovate and improve industry standards, combining their technical expertise and dedication to exceptional service. Over the years, this commitment has shaped our company into a trusted partner for designing, constructing, and maintaining engineering projects across various sectors.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Yes, one of our favorite customer stories involves a major security upgrade project we completed for M Central, a prominent residential and commercial complex in Sydney, Australia. M Central, originally a wool store dating back to 1882, has evolved into a modern apartment complex with 164 residential units, a rooftop garden, and retail spaces. The complex needed to replace its outdated 15-year-old security camera system to ensure the safety and security of its residents.  When M Central approached Daehn Security Solutions, they were relying on an old Movotics camera system with an expired server license and substandard camera technology. They needed high-quality video surveillance to identify vehicle license plates and eliminate blind spots.  We undertook the challenge with a comprehensive plan:  Advanced Camera System: We installed state-of-the-art 2K and 4K Ubiquiti cameras, supported by Ubiquiti's NVR for robust recording capabilities. Comprehensive Coverage: Cameras were strategically placed in common areas, entrances, parking lots, and corridors to ensure no area was left uncovered. Technological Integration: The system utilized Ubiquiti's Unifi Protect platform, accessible via web and mobile devices, with 4K LG screens in the supervision room for enhanced event detection. Phased Implementation: The project was rolled out in two phases, first in Building 2, then in Building 1. Training and Support: We provided extensive training for building managers and security personnel and ensured 24/7 technical support with a power redundancy system to maintain service during outages. Despite the challenges, including the need for high-quality equipment capable of withstanding extreme weather conditions, we successfully met M Central's requirements with Ubiquiti G4 Pro cameras.  The results were impressive:  A 40% reduction in security incidents. A 60% increase in area coverage. A 30% reduction in operational expenses. A 50% total project cost savings compared to other cloud-based solutions. This project highlights the importance of using modern technology to enhance security and operational efficiency in residential complexes. The success at M Central is a testament to our commitment to providing tailored, high-quality security solutions for our clients.

Question 4

What do you like most about your job?

Accepted Answer

At Daehn Solutions, what we like most about our job is the opportunity to make a real difference in our clients' lives and businesses. Whether it's upgrading security systems for residential complexes like M Central, or designing and maintaining complex telecommunications networks, we take pride in solving challenging problems and delivering high-quality, reliable solutions.  Our team thrives on the variety of projects we undertake, each with its unique set of requirements and obstacles. This diversity keeps our work engaging and allows us to continuously innovate and improve our skills. We particularly enjoy the collaborative nature of our work, where we get to partner with clients to understand their specific needs and tailor our services to meet those needs effectively.  Additionally, seeing the tangible benefits of our work—such as enhanced security, improved operational efficiency, and client satisfaction—provides a great sense of accomplishment. Knowing that our efforts help to create safer, more efficient environments is incredibly rewarding and motivates us to maintain our commitment to excellence in every project we handle.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Hiring the right service professional is crucial for the success of any project. Here are some essential questions customers should ask:  Are you licensed and insured?  Ensuring the professional has the appropriate licenses and insurance coverage is critical for protecting yourself from liability and ensuring compliance with local regulations. Can you provide references or case studies of similar projects?  Reviewing past work and speaking with previous clients can give you insight into the professional’s reliability, quality of work, and ability to meet deadlines and budgets. What is your experience with projects like mine?  Experience in similar projects ensures that the professional understands the specific challenges and requirements of your project.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

1. Extensive Experience: With over 22 years in the engineering industry, Daehn Communication and Electrical Solutions has a proven track record of delivering successful projects. Our extensive experience ensures we have the knowledge and expertise to handle a wide range of engineering challenges.  2. Specialized Expertise: Our focus on telecommunications and electrical engineering means we are specialists in these areas. We stay updated with the latest technologies and industry standards, ensuring we provide the most advanced and effective solutions.  3. Proven Success Stories: We have numerous case studies and references from satisfied clients. For instance, our recent project for M Central in Sydney involved upgrading their security camera system, resulting in a 40% reduction in security incidents and significant cost savings. Such successes demonstrate our capability and reliability.  4. Quality Assurance: We are committed to delivering the highest quality work. We use top-notch materials, cutting-edge technology, and follow rigorous quality control procedures. Additionally, we offer guarantees on our work to ensure client satisfaction.  5. Comprehensive Services:From initial design and construction to ongoing maintenance, we provide end-to-end solutions. This comprehensive approach ensures consistency and reliability throughout the entire project lifecycle.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

1. Over 22 Years of Experience: With more than two decades in the engineering industry, we bring a wealth of knowledge and expertise to every project. Our long-standing presence is a testament to our reliability and commitment to quality.  2. Specialized Focus: Our specialization in telecommunications and electrical engineering means we have deep expertise in these fields. We stay updated with the latest technologies and best practices to provide cutting-edge solutions.  3. Proven Track Record: We have successfully completed numerous projects, such as the comprehensive security system upgrade for M Central in Sydney. Our case studies and references from satisfied clients demonstrate our ability to deliver exceptional results.  4. Comprehensive Services: From designing and constructing to maintaining engineering projects, we offer end-to-end services. This comprehensive approach ensures seamless project execution and consistent quality throughout.  5. Personalized Service: We understand that each client and project is unique. We take the time to understand your specific needs and tailor our solutions accordingly, providing personalized service that meets and exceeds expectations.  6. Quality Assurance: We are committed to excellence in every aspect of our work. We use high-quality materials, state-of-the-art technology, and adhere to rigorous standards to ensure top-notch results. Additionally, we offer guarantees on our work, standing behind the quality and durability of our services.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Before providing a quote to a customer, we typically need to gather the following information:  Project Scope: A clear understanding of the project scope, including the specific services or products required. Project Requirements: Detailed requirements such as technical specifications, desired features, and performance expectations. Site Assessment: If applicable, a site visit or assessment to evaluate existing conditions and any potential challenges or limitations. Budgetary Constraints: Information about the customer's budgetary constraints to ensure our quote aligns with their financial expectations. Timeline: The desired timeline for project completion, including any deadlines or milestones that need to be met.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Plan Ahead and Clearly Define Requirements: Before starting the project, take the time to plan ahead and clearly define your requirements. This includes detailing the scope of work, desired features, and performance expectations. By providing a clear roadmap upfront, you can minimize changes and avoid costly revisions during the project. Consider Long-Term Cost Savings: While it may be tempting to opt for the cheapest solution upfront, consider the long-term cost savings of investing in higher-quality materials or technology. Choosing durable and energy-efficient options may have a higher initial cost but can result in significant savings over time through reduced maintenance and operational expenses.  Maximize Efficiency and Collaboration: Foster open communication and collaboration between all parties involved in the project, including contractors, suppliers, and stakeholders. By maximizing efficiency and streamlining processes, you can reduce unnecessary delays and expenses. Additionally, consider bundling services or projects together to leverage economies of scale and negotiate better pricing.

Question 10

What makes your pricing competitive?

Accepted Answer

Cost-Effective Solutions: We strive to offer cost-effective solutions without compromising on quality. By leveraging our extensive experience, expertise, and industry relationships, we can source materials and resources efficiently, allowing us to provide competitive pricing to our clients. Efficient Project Management: Our efficient project management practices enable us to optimize resources, minimize waste, and reduce overhead costs. We prioritize productivity and streamline processes to deliver projects on time and within budget, helping us maintain competitive pricing for our services. Transparent and Flexible Pricing: We believe in transparency and provide detailed, itemized quotes to our clients, outlining the breakdown of costs and services. We also offer flexible pricing options to accommodate varying budgets and project requirements, ensuring our services remain accessible and competitive. Value-Added Services: In addition to competitive pricing, we offer value-added services such as comprehensive support, warranties, and ongoing maintenance packages. These additional benefits enhance the overall value proposition for our clients, making our pricing even more competitive in the long run.

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Business contact details

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Browse security system experts by suburb

Services

Qualifications

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Frequently asked questions

Are you an insured business and do you guarantee your work?

How did you decide to get into your line of work?

Need an expert?

Customer

Businesses

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About Oneflare

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Daehn Communication & Electrical Solutions Pty Ltd