Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we're insured, and yes we guarantee the quality of our work. If the job is complex we'll include a finished sample or proof up front before final production. If the job is to be matched to previous work, or a specific style or colour is required please let us know.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I resisted it as long as i could, but fate is fate. I'm a fourth generation printer in my family, My Great Grandfather was a letterpress printer and compositor, Grandpa was in publishing, Dad owned a prepress company and i ended up working for him after trying a couple of very unsatisfying jobs.

Question 3

What do you like most about your job?

Accepted Answer

The diversity of the jobs we take on from business cards and flyers through to complex multi-faceted packaging projects or similar, Also dealing with a variety of clients from individuals, small businesses to major corporations, we love a challenge.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

You should ask for a firm price up front, how long the job will take, do you have samples or client recommendations, the service provider should be answering your questions before you ask them, and also suggest better more cost effective methods.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The main question we get asked is 'What do you print?' My answer to that question is 'What do you want or more specifically what do you need?' Also 'How much?' or 'How long?' These can be answered once we receive the specifications of the job.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We'll identify any production issues up front, and if we for some reason we don't, we'll address them at our own cost once production is underway. We manage client expectations and deliver on time on budget barring any unforeseen circumstances.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Our excellent service. Quotes will be responded to typically in under two hours during business hours, simple jobs will be completed same or next day, accurate lead times will be provided for more complex jobs.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The main factors that cover the vast majority of jobs are as follows: Quantity. Finished size. No of pages. Stock type. Binding or finishing method. Required embellishments. Required delivery date. Delivery address: We can provide a list of available options upon request.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

You can email us with your artwork up front, whether it's completed or not, for us to offer free advice to help you set it up correctly and determine any factors that affect the finishing methods. Such as trimming, binding or embellishments such as foiling or embossing etc

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Your first job with us will include free delivery anywhere in Sydney for a job of any size, and interstate jobs that are under 5kg.

Question 11

What makes your pricing competitive?

Accepted Answer

We don't charge set up fees, we use local competitive suppliers for any methods that require external expertise and low cost freight solutions. We also don't charge for file adjustments if the job is of a certain value, which depends on the specific details of the particular job.

Question 12

How do you normally charge for your service?

Accepted Answer

We quote jobs individually based on the customer's requirements. The time it takes, the materials used and the processes involved.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in many facets of print production, but file prep is our outstanding skill, we accept any kind of files and will address any pre-production issues for any of the three printing processes we handle here. We can offer advice, or fix it here ourselves for a very small fee.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have over 20 years experience in the design, prepress and digital offset and letterpress printing industry, we’ve dealt with almost every type of job, and have built a reputation handling tricky or complex jobs that high street print outlets aren’t set up to do. We're friendly, easy to deal with and happy to answer any questions. Printing can be complex but we simplify the whole process for you.

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