Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

I am  fully  insured  together  with  every  contractor  that  works  on  my  sites.  I  give  a  10  year  guarantee  of   all  work

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have  always  enjoyed  being  involved  in  the  building  trade.  my  parents   were  always  involved  in  building  new  homes  or   renovating.  that's  when  I  decided to  take  up  an  apprentishship with  one   of  dads  contractors  in  the    late  sixties

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

One  of  my  favourite  customer  stories  is  I  had  a   man  called  me about  a  year &  a half  ago &  had  asked  me  if  I could  call  to  his  house   to  check &  quote   his main  bathroom   for  renovation for  him &  his  wife.  well  we  had  a  good  discussion  &  he  had  told  me  he  had   served    in  vietnam, &  he  told  me  he  was  one  of the highest paid  in  his  medical  team. well   they  did  end  up  giving  me  the  job  to  renovate  their bathroom. after  we  started  work  we  soon  found  that  after  removing  wall  sheets in their  shower my  plumber  discovered  that  because of  the  pipe   that  had  been  leaking  for  weeks, the  type  of    leak    would  enable  the  owners  to make  a   claim  on  their  insurance .   the  outcome  was  good  & after  we  had helped  the  owners  fill  in   the  insurance  forms  , they  were  able  to  make  a  claim  for  over  $9000  which  came  close  to  paying  for  their  work.  they  were  very  happy.

Question 4

What do you like most about your job?

Accepted Answer

I  have   found  that by  getting  all  paperwork  correct  from  the  start  the  job   will  run  more  smooth, which  will  make  not  just  the  customer  happy  but  also  myself.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

A customer  should  ask  the  tradesmen  for  their  business  card &  to  check  their  current   license

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers  ask  me  about how  we  will  undertake   the  job &  what fittings &  fixtures  to  use.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I have  a  good  history  with  the QBCC

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I  provide  good  service  together  with first  class  tradesmen.  our  aim get  the  job  done     right  &  fast.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

I  need   a full  description &  details  of  what   work  is  needed  to  be  quoted

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

A customer   can  call  me  for  a   free  quote  , or  they  can  send  me   the offer  they  have received &  I  will  contact them  asap.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

I  will  beat  any  competitors   prive  by  5 %

Question 12

What makes your pricing competitive?

Accepted Answer

I  am  competitive  with  my  pricing  because  of  my buying  power

Question 13

How do you normally charge for your service?

Accepted Answer

I  am  competitive  with  my  prices &  rates

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I  specialise    in  bathroom   renovations, but  I  prefer  to  build  new  homes.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have  over  30  years  experience which  started   with  a  family  business on  bribie  island.  I  have    supervised   over  400   houses  &  home  units, &  I now   also  supervise  for    a  few   companies.i  am  nominee  builder  for  them  together  with   running  my  own  business.

D J Mcmillan Builders

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