Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Our business is insured and all our projects are of an exceptionally high standard, we haven't failed to exceed client expectations to date.

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

A new client had a high street store and a broken eCommerce site. We were able to re-platform, optimise and market her new site. She now sells her products internationally and still works directly with us. It is energising to see her business continue to flourish and exceed her set KPIs.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Spend time to develop a set of clear goals you are wanting to achieve and ensure the company you hire is capable of producing the results you need. They should always be able to answer the follow up question of "How?"

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

"How much does a website cost?" One of the most common questions with no definitive answer. A website is priced on the hours required to design and develop, the functionality it requires and the complexity of the build. We are transparent in our pricing providing an itemised proposal for each project.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are honest and transparent with all our projects and encourage involvement from our clients in the work we do for them. This open relationship allows you to track progress and know what is going on at every step with your project. Each client is assigned a dedicated project manager.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

We have big agency experience with the care and attention of a small agency. Your business is personal and we treat it like our own, putting our highest level of skill, dedication and excellence into your project. We find the perfect balance of research, design and development to ensure your success

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Every project is different, some of the common questions we will want to know is what you currently have (branding, website, brick and mortar store), what your goals are with your project and when it is required. You can speak with us directly for a specific project questionnaire.

Question 8

How do you normally charge for your service?

Accepted Answer

Each project is initiated with a detailed proposal itemising the required tasks for your project, a project timeline and a breakdown of the payments associated with each phase.

Question 9

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in strategic brand development for clients. This means that we look at the problems their customer base may be facing and investigate ways to solve these problems. We conduct research and analysis to provide a unique and functional user experience that helps website users access a site as easily as possible.

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our team have worked on brands including; Casey City Council, Ultimate Vet, John West, Leggo's, TAC (Spokes), RACV, The Wilderness Society, Soundwave Touring / Soundwave Festival, Taco Bill, Thank You Water, Chrissie Swan (TV / radio personality), Chyka.com You can also reference our portfolio.

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