Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Marine Carriers Liability Insurance is in place. Accidental judgement is waived where a customer makes a high risk request to the removalist.

Question 2

How did you decide to get into your line of work?

Accepted Answer

A good friend talked me into moving some items, and it progressed from there.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Recently moved a customer to Sunshine Coast. We took her household items and many potted plants. At unloading we moved some pots and then there is a snake. It looked to be a whip snake. It certainly became the star attraction for awhile.

Question 4

What do you like most about your job?

Accepted Answer

No job is ever alike. Different surroundings everyday.  We meet some very interesting and likeable people.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Mention what you want moved? Then ask how would you move it? The response is what you are gauging.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do you charge more for weekend moves or public holidays? No (same price 7days).

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

The customer comes first. On receiving their booking, I always show up (even if it rains).

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We make the process of moving look easy.. All furniture and white goods and electrical goods are wrapped and strapped. Our friendly staff are highly experienced and confident. We are available day time, evenings, weekends and public holidays.  We offer an hourly rate system - where you pay according to the time used.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Are there any access issues(stairs, or narrow entry points)? Will there be more than one pickup or dropoff address? Will there be sufficient room for parking?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Hi customer........Some handy hints below. Moving is an opportunity to downsize items that no longer have a use. Move what you can to the garage. Mark all boxes and keep them separate from your furniture. Allow space between grouped items so a removalist can freely pick on size/ shape of an object for loading. Disassemble beds(otherwise we can do). Disconnect hoses on washing machines. Keep hall ways clear. Look at where the truck will be parked. Further away, means more time. Look at your to do list and openly communicate with the removalists. It will make for a better day and perhaps a memorable experience.

Question 11

What makes your pricing competitive?

Accepted Answer

We charge from pickup to drop off. Our rate/hr falls in the mid-range and is the same price ,weekdays/weekends.....or asap jobs.

Question 12

How do you normally charge for your service?

Accepted Answer

Our payment method is cash on delivery It proves to be more convenient for our  clientele.And, receipts are available for tax purposes.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We mostly serve the bottom level of the domestic market  where  affordability or bargain pledges are customers first concern.    Office relocation is another aspect and we cater to the  smaller tenants who want good service and reasonable costing..We  have moved some pianos and spas.......but that is usually  as a favour or referral from past business.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Myself and  the off sider have applicable skill sets and experience to choose jobs that we  prefer to do.We also use lifting devices that are modern and practical.

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Browse removalist experts by suburb

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Reviews (223)

Frequently asked questions

Are you an insured business and do you guarantee your work?

How did you decide to get into your line of work?

Need an expert?

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Businesses

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About Oneflare

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