Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Our staff are friendly, insured, reliable and trustworthy team, which are fully trained in meeting with any tasks your home or office needs We would welcome the opportunity to earn your trust and deliver you the best service in the industry.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We have developed the habit of always keeping our home and office clean and immaculate. Now we offer this service to people who haven't got the time to maintain there home or office place.

Question 3

What do you like most about your job?

Accepted Answer

Meeting New Customers and receiving referrals. Keeping Customers for long period of time Maintaining Customer Satisfaction and providing a professional service.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

What type of Service do you need?  Choose between General Cleaning - Once Off or Regular Cleaning; Window Cleaning; Carpet Cleaning.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1: What kind of cleaning services do you offer?     2: Can I trust the cleaner with house or office keys, security sodes?  3: Can I have the cleaner come out on the same day?

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have built a reputation through efforts and strengths within our team. As a result, 80% of our business is from regular customers and referrals. We communicate well with our clients, ensuring we understand your needs and deliver accordingly.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Our Team are friendly, honest and reliable and are covered with public liability Insurance. This means you are protected while our cleaner is in your home or business. Unlike other cleaning agencies or companies, we supply all our own cleaning equipment and products which are all environment friendly. We also have monthly specials, coupons and gift vouchers.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1: job description - type of clean - either window cleaning, general cleaning, carpet cleaning  2: premises outline - home or office size, how many windows or rooms ith carpet

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1: premises must be tydi, remove items from floors etc before cleaner arrives 2: list of what jobs are need to be done to complete tasks 3: make available power and water

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Receive 5% off any cleaning service - Once off cleaning, carpet steam cleaning, window cleaning.  Please mention (5%S promo code) Receive 10% off your first regular cleaning service. Please mention (10%G promo code)

Question 11

What makes your pricing competitive?

Accepted Answer

All our general cleaning (once off or regular), window cleaning and carpet cleaning prices are simply the lowest you will find anywhere.  We offer professional cleaning services at extremely competitive rates. Say no to hourly rate - (not sure how long the cleaner will be there for - price could exceed BUDGET) Say YES to fixed rate price - (know what you are paying for up front - no matter how long the job takes)  Regular Cleaning - Prices are set for min 3 years. (Know what you are paying for in future)

Question 12

How do you normally charge for your service?

Accepted Answer

We email you an invoice and you can pay the invoice within 7 days via EFT. Alternative Payments Options:  Cash, Cheque or Credit Card

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Call The Cleaner have been providing home and business cleaning across the eastern suburbs of Melbourne for over 13 years. We have continued to develop and expand our business not only in the cleaning services sector which also includes carpet and window cleaning , but now in the cleaning products sector.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

In the cleaning sector today, we provide a full range of cleaning services in establishments from homes, offices, small to large companies, Sports facilities, commercial premises, Schools, retail shops, medical centres, apartment/unit blocks and warehouses. Call The Cleaner are committed to offering a personalised cleaning service, this has always encouraged an informal but professional style of management. We communicate well with our clients, ensuring we understand your needs and deliver accordingly

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