Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Absolutely!  To classify as a Registered BAS Agent and Certified Bookkeeper you must have current Professional Indemnity Insurance and adhere to a professional code of conduct.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Being married to an Accountant and helping them with work they would bring home, I realised I had a bit of a flare for it.  I began studying Bookkeeping and started my first bookkeeping business in 2005.  Word of mouth rapidly spread and have never looked back.

Question 3

What do you like most about your job?

Accepted Answer

Bookkeeping is my passion and although others may find this boring, I love to see a new client's business records transform from a mess into neat and tidy files. I enjoy learning new systems and always keep up to date with the latest and greatest in Accounting software.

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Can you ensure my BAS will be lodged accurately and on time? I guarantee prompt service and before due date lodgement.  I work closely with my clients ensuring they are claiming all they are entitled to.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

Crystalite Bookkeeping provide quality services at reasonable prices.  Quality of work is guaranteed

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

I need to know how many months I will be completing the work for, how many transactions we are dealing with and whether the supporting paperwork is available and in ok condition.

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Ensure all tax invoices/receipts have been gathered prior to collection and are legitimate  2. Have all bank statements printed 3. Be able to provide entity details including ABN, business addresses etc.

Question 8

What makes your pricing competitive?

Accepted Answer

Efficiency is the key to keeping my prices at a level where the customer feels extremely satisfied with the job done and the price paid for it.

Question 9

How do you normally charge for your service?

Accepted Answer

I usually charge per hour. I am able to assess the work load and give an estimate prior to commencing.  Regular BAS clients can be offered a flat fee for quarterly work.

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I specialise in the small to medium sized business market for any industry or profession from subcontractors in the construction industry to the business owner of the local pizza shop or childcare centre.

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Certificate IV in Financial Services (Bookkeeping) Registered BAS Agent Certified Bookkeeper and Member in Practice with the Institute of Certified Bookkeeping Advanced Quickbooks, Xero and MYOB knowledge through professional training Many years experience

Crystalite Bookkeeping

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