Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Crystal Lawyers is an insured business and we guarantee our work. Our proud ourselves of delivery high quality work for reasonable fees.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Helping people with their legal issues motivated me most to get into law. I strongly believe most of the time there are better ways to solve legal problems than going to court. I thrive on educating my clients and making sure they understand their options and can make an informed decision.

Question 3

What do you like most about your job?

Accepted Answer

It is well established that the most successful medical treatment is prevention. The same concept applies to a person’s legal well-being. We like to anticipate and prevent legal risks from becoming legal problems. We like to present the legal risks to our clients and make recommendation for action.

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

What motivates me is my clients' satisfaction with the work I do. My clients and I work as a team. I am aware that one of the most common issues clients experience is poor communication. That is never the case with Crystal Lawyers as we respond within 24 hours to all clients' communications.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

We’ll always do our best to help you face your legal situation with knowledge and confidence. We take the time to tell you upfront exactly what our work will cost before we do the work. We offer flexible openings so you can see a lawyer out of hours or on a Saturday morning.

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The scope of the work, the client's objectives, the urgency of the matter and the client's willingness to do some of the work.

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Complete our comprehensive online questionnaire and provide us all documents that we have requested before our meeting. It doesn’t cost you anything to call us to find out if and how we can help you achieve your desired outcome.  Book a free video consultation on our website under appointments.

Question 8

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Wills and Enduring Power of Attorney (EPA) for a couple with a letter of advice for $500 including GST. We can register the EPA at Landgate if required.

Question 9

What makes your pricing competitive?

Accepted Answer

Our prices are very competitive as we have no overheads and we use advanced technology to deliver a fast and high quality legal services.  Most law firms charge by time but we don't. We give no estimates and no ranges. We have no hourly rates.  All prices are fixed so there are no nasty surprises.

Question 10

How do you normally charge for your service?

Accepted Answer

We offer fixed and transparent fees and no nasty surprises. If there is a charge on your bill for work that we haven’t told you about, you won’t have to pay it. That is a promise.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Whether you are making a will, getting divorced or have been appointed the executor under the Will of a deceased person, we can help.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I am passionate about estate planning and family law and in minimising the risk of litigation for my clients. I give legal advice and services to my clients that’s accessible, convenient and uncomplicated. I give you my Crystal Clear Price Guarantee - transparent fees and no nasty surprises.

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