Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We Guarantee all our Work. We Follow Hardware Warranty Policies. We do 7 Day Service Warranties on most Solutions, 30 Day Service Warranties for Hardware Related Solutions. We assist in Warranty/Insurance Claims.

Question 2

What COVID-19 measures do you have in place?

Accepted Answer

Wear Mask at all times. Disinfect surfaces and components. Hygiene measures like washing hands.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We got an email from a young man who had his Laptop stolen from his room, along with other goods. The crook just so happened to ask for the Password to be removed or everything reinstalled a few days later. We stalled the crook while waiting for Police to roll up and arrest him. Victory!

Question 4

What do you like most about your job?

Accepted Answer

We like the many people we meet, from all walks of life, especially ones who like a good chat. We love the challenges that clients give us. Most of all, seeing the happy faces of our clients when we fix the issue. Technology is an amazing field to learn and watching it grow to something you never thought possible.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q. I Googled how to ... Who's solution should I use? A. Never Google solutions, especially Complex ones and you do not understand them!!! The internet is a great source of information to help fix some issues, but there are just as many wrong/no answers that may do more bad than good. Call a professional.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

- CPKN Computers offers Quality Workmanship at competitive prices. We are honest and down to earth, making sure you understand what's going on, every step of the way. - We do amazing discounts for Senior/Concession/Students. - Same Day/Next Day/Appointment Based Service, no callout fees.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

As much details as you can about your issue. Include details about the device you are having issues with, eg Brand, Model, Operating System etc. Any troubleshooting you may of done, but the key is details on the issue.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Make sure you get as much details of your issue as possible. This will help try to remove any troubleshooting. The more detailed the information you can provide on Oneflare, the faster you can get up and running again.  2. Have all Software Related Items, including Product Keys on hand, in-case it is required.  3. Check out our Social Media, Mail, Noticeboard & Website for deals Month to Month.  4. Student or Concession holder? Tell us to get an instant discount.

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Returning OneFlare clients will get 10% off all Services on their next visit. Refer a friend for a $25 Cashback, just tell them to quote: "OneFriend".

Question 10

What makes your pricing competitive?

Accepted Answer

We like to keep our cost for repairs simple and easy to follow. Every job we face, we assess requirements and time for our clients. Many issues can be diagnosed and sorted within an hour.

Question 11

How do you normally charge for your service?

Accepted Answer

We do hourly rates, the first hour is paid then every 15min thereafter. No Fix, No Fee (Conditions Apply). We have no Call Out Fees. After Hours Emergency Response may incur a small fee. Senior/Concession/Student Discounts.  We accept Cash, Card, Bank Transfer, PayPal.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Windows Operating Systems and Hardware. We do Hardware related repairs, Notebook Repairs that include screen replacements, Keyboard and other hardware components.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Over 10 Years experience with Information Technology & able to do Part Repair/Replacement for most Hardware Devices from all known Brands. This includes all Major System Brands like Microsoft Windows, Apple OSX/iOS & Google Android.

CPKN Computers

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