Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

yes I am insured with Allianz and I provide 10 years warranty on any job I do. as a requirement of insurance, I must install safety rails for the duration of the job only. its a requirement of OH&S

Question 2

How did you decide to get into your line of work?

Accepted Answer

was out of a job then a friend want it someone to give him a hand, I was happy to do so if he tells me what to do, and that was 13 years a go.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I've done a job 6 years ago, customer called me worried sick that one tradie was on next door neighbour unit, and checked my customer roof, was told it needs full recementing. the cost is $2800. I inspect it and took pictures, nothing was wrong at all (some people have no honesty).

Question 4

What do you like most about your job?

Accepted Answer

few things I like about it: I like the flexibility my job gives me, also the outdoor freedom instead being inside, also the variety of roofs as every roof has different challenge.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

every customer should meet the tradie and talk face to face to make sure he or she will be the one doing the job, also ask few questions to give customer an idea if that is a real tradie or just another sales man.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

do you know where the leak comes from? yes I do, then I start to explain the issue and how to fix it. how long will it take for you to finish a full roof restoration? I reply, I allow 4 - 5 working days.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

1- reliability: once  I receive a quote request I try to contact customers with in that day sometimes can be after I finish work around 3-4pm. 2- trustworthy: I do my very best to provide the best job just like doing my own, that's why I require no deposit or progress payment.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

hi my name is Michael, I am the owner of complete roof care. I have 13 years experience, I can provide you with a free of charge quote.my strength are, apart from a good job is reliability and honesty. deal with owner operator direct.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

there are few questions I ask any customer before I go and quote; such as wether they have cement or terracotta tiles, is there any leak, what are the days they are available to give customers the best chance to ask any question.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1- check the price: just make sure the price is reasonable not too high, and also not too low if its too good to be true then something is wrong. 2- meet the tradie and ask questions. 3- you can negotiate the price.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

I know and understand that most of age and disability  pensioners have limited budget, so I offer age and disability pensioners a 10% discount from the price of FULL  roof restoration.

Question 12

What makes your pricing competitive?

Accepted Answer

my prices are mid range as I have been around for a while and know what the big companies charge, to cover their running cost and also what a back yarder charges chasing quick cash with no written warranty.

Question 13

How do you normally charge for your service?

Accepted Answer

cash, cheque, internet transfer and PayPal. at the end of the day it is the customer choice. I don't usually charge any deposit or progress payment until the job is done.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I specialized in fixing and repairing as well as rejuvenating or restoring old looking tiled roofs to their original beauty, wether they are cement or terracotta tiles. I do bedding and pointing, valley replacement, replace broken tiles, high pressure clean, seal and colour when required.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

13 years hands on experience. dealing with all different type of tiles wether terracotta or cement. in a nut shell I gained my qualification from a school called life.

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