Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are insured up to 20 million dollars and do not ask to receive payment until we have fully competed our jobs to both ours and the customers satisfaction. If any issues happen to arise after an installation that we are responsible for we will swiftly come out for free to rectify the issues.

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

"Mark is an awesome man and so very honest. He located the problem with our Aircon and fixed it in no time with minimal expense. The previous workman wanted $12,600 for a new unit. I would highly recommend him and have done to numerous friends and will contact him in the future without hesitation."

Question 3

What do you like most about your job?

Accepted Answer

We enjoy the customer experience and the personal reward of being the ones to solve the problems of our customers and leave them also happy with our service and pricing.

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our ethos is not centered around making as much money as possible but rather in solving customers problems. We understand that some trade persons are not as honest or trustworthy as others, however, we strive to be open and honest at all times, often achievin rapport with our customers very quickly.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

- If you want the personal service, accountability and care of a small locally operated business. - If you want your job to be treated as importantly as any other - If you want the fair and reasonable prices that only a small business with low overheads can deliver

Question 6

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

By having a good idea of what the issue is that you need looked at or a good idea of how and where you want your product installed it will save time on the job. By providing us with as much detail as possible which may mean we can come to the job with all the parts we need to complete it.

Question 7

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We will provide one free service within 12 months of each air conditioning installation we complete to ensure that it continues operating at peak performance as intended. This is valued at over $120.

Question 8

What makes your pricing competitive?

Accepted Answer

We are a small tightly operated business with much lower overheads than the bigger companies which means that we are able to charge very reasonable prices and pass the savings on to our customers. Often we have been able to quote job much much cheaper than quotes received from the major companies.

Question 9

How do you normally charge for your service?

Accepted Answer

Offer free (no obligation) quotes, so that there is no reason to be apprehensive in getting us out to investigate and help you solve your problems. Then we provide you with a fair and reasonable quote and if accepted can be paid via bank deposit, cash payments or via our mobile eftpos facilities. We endeavor to quote each job on its merits to ensure we do not over charge our customers.

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

The technicians you will interact with will own both electrical and refrigeration licences, with up to 15 years in the industry.

Comfort Air Conditioning And Electrical

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