Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, Coldbuster is insured and all work is fully guaranteed

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

Whatever is required by law.

Question 4

Do you have a favourite customer story you would like to share?

Accepted Answer

Steve Knight Coldbuster are a fantastic company. Always so polite, helpful and understanding. With awesome products and service you can't go wrong! ============== Janelle B. "Thanks so much to all the team @Coldbuster.  They have been a pleasure to deal with from sales to installation.  Ben is a rockstar!, I am really pleased I made the choice to go with Coldbuster" ============== Barry W. What great service! The most informative Web Site and even better customer service. When I ordered my parts they rang me 30 minutes later to tell me they thought I may have included parts I didn't need for my project. They credited my card immediately and only posted the bits I needed. They arrived 2 days later! Highly recommend. ============== Robert M. Coldbuster Floor Heating have always gone above & beyond providing excellent products & service. Thanks Rob ============== Donna C. The team here are so friendly and helpful. Floorheating is not as expensive as you think. Ask for a quote and you might be pleasantly surprised.👍 ============== May V. Highly recommend Benny from cold busters. Service from the whole team was great - Benny in particular went above and beyond and gave great advice from start to finish. We nearly decided to bail on the installation as there was a lot going on as well self-managed the reno but with Coldbusters support and advice on installation we persevered and so glad we did. Did in-screed heating (our tiler didn’t want to deal with cables under-tile) and with an 10mm insulation board underneath we can feel the warm within 40mins of turning it on. ============== ITAMAR M. GREAT SERVICE AND PRODUCT ============== Lorelle B The Coldbuster floor heating system is a must-have in your home. I have installed it in two bathrooms and it is working very efficiently. Visitors all comment on how lovely and warm the floors are in the bathrooms. The heat rises from the floor and keeps the room warm and cosy. It is on a timer so you can set it to your time of day and level of comfort. I highly recommend this product if you are considering whether to install underfloor heating in your home. ============== David L. Ben was excellent in explaining the menu options on my Coldbuster so I could programme it for the best results. The floor heating is SO comfortable in these cold evenings and early mornings. A great investment! ============== Kylie W. Coldbuster are a reputable company who offer exceptional service and product knowledge Their sales team are extremely knowledgeable and helpful in ensuring you get the best product for the job at hand No job is too big or small, and their customer service is second to none I would have no hesitation in recommending or referring Coldbuster to any company. ============== SS C. Incredible! Coldbuster floor heating is my go to not only for their outstanding customer service but also the product is superior to others on the market. I have used Colbuster throughout my home and I’m certainly glad I did. Thank you Nicole and the team for a seamless experience from ordering to installation. ============== Andrew P. I’ve used Coldbuster floor heating for many years now as an electrician/installer and find their products to be fantastic. They’re quick to arrive after ordering and they are very helpful over the phone if I have questions or need help. ============== spmm100 Clean and silent warmth from the Coldbuster underfloor heating - bliss. Installed in screed on a waffle pod slab, with engineered flooring, about one third covered with a thin silk and wool carpet and 3 metre ceilings. Coastal NSW so no frosts but certainly worked well with an easy to adjust thermostat on those endless cold and rainy days this year. Have also used Coldbuster in Canberra under a bedroom carpet which made it pleasant to get out of bed early during those frosty months. Very cost effective! ============== Willy-James B. Great product, easy to use. 25-year guarantee! ============== Principal Electrical The Coldbuster team and their product have been amazing for our business! We’re an electrical contractor and use cold buster for all of our underfloor heating installations! Highly recommended! ============== Justine & Brian B. The team and customer service at Coldbuster Underfloor hearing are FANTASTIC! They are so accommodating and assisted us to get what we needed in record time ! Thanks guys! Highly recommended!! ============== Tim C. Great friendly team, helped with our bathroom straight away. ==============

Question 5

What do you like most about your job?

Accepted Answer

Helping customers to get the right solution and to experience the joy of heated floor heating and adding value to the home.

Question 6

What questions should a customer ask to hire the right service professional?

Accepted Answer

FAQ'S Question: Does floor heating only heat the floors?  Answer: No! One of the greatest benefits of under floor heating is not only does it heat the floor, but it can be the primary source of heating for the whole room. Floor heating produces radiant heat rising up from the floor – meaning it warms the occupied areas of the room, rather than wastefully heating the upper areas. This means that your home can most efficiently be heated from bottom to top using Coldbuster floor heating.  Some of our clients want floor heating to heat the floor only because although they have alternative heating already, they just want that amazing feeling of walking barefoot on a warm floor in the middle of winter! If you only want to heat the floor and not the entire room, let us know and we will tailor the quote to your needs. ------------- Coldbuster has compiled extensive information and resources from carpet, timber, bamboo, vinyl and laminate flooring manufacturers, manufacturers of underlays as well as manufacturers of flooring adhesives and levelling products. Please feel free to contact Coldbuster for assistance in discussing or choosing these products.  Question: I would like to have timber flooring. Can I use floor heating ? Answer: Of course! Our tile heater kits, and timber heater kits are the same type of heater, with small variations. Both heater kits can be used with almost any timber, vinyl or engineered floors (excluding only 3 specific types of hardwood floors). It is not advised to install under floor heating under timber floors that are installed using nails throughout as floor heating and nails do not go well together. ------------- Question: How thick is the heating element? Answer: Coldbuster floor heaters are designed so in most cases the floor height is not affected.  The thickness of the various heater types is:  Under Tile: up to 2.4mm x 3.5mm Under Timber: up to 2.8mm x 4.3mm Under Carpet: up to 4.6mm x 3.0mm In-Screed: 4.9mm – 6.4mm In-Slab: 6.5mm -------------  Question: What is the difference between In-Screed and Under Tile Heating?  Answer: The first and most obvious difference between the two is that under tile heating is a finer cable attached to a 50cm wide mesh roll and installed on top of the screed or floor base (directly below the floor type), whereas screed heating is a thicker, single cable that is affixed to the base or substrate. Screed is then poured over top and levelled out.  There are two main differences between providing heating directly under the floor surface and in the screed:  Heating directly under the floor surface is a little bit more expensive to supply than heating in the screed or slab.  Heating directly under the floor surface is quicker to heat up, but the screed will retain heat longer once the heating is turned off. If you plan on installing yourself, both options are relatively simple to install. Where there would be minimal cutting of the 50cm wide mesh required, then perhaps the under tile would be even easier. If you have an odd-shaped area, perhaps in screed would be a bit easier. ------------- Question: What is the difference between In-Slab and In-Screeed Heating?  Answer: In slab heating is usually used for polished concrete floor finishes. In slab heating is where the heating cable is affixed to the reinforcement rods BEFORE cement is poured. Your flooring is then laid on top.  In screed heating can be used where a screed layer is put in below the flooring. For dry areas, in screed heating is attached to fixing rails, which are affixed to the top of the concrete slab/floor base.  For wet areas (bathrooms and laundry typically), in screed heating can be installed using hot glue or cloth tape. In either case, the screed is then laid on top of the heater, followed by your floor type. ------------- Question: Does a thermostat save me money? Answer: Programmable thermostats are our top line products. Our models are very smart and within a few days will calculate each room’s lead time requirements to maximise efficiency and save heating costs. They work backwards to figure out the latest time to turn on to get to your desired temperature at your requested time. ------------- Question: Can I turn some floor heated areas on while others are off? And can the times the floor heating com on be automated? Answer: Heated areas with different thermostats (zones) can be controlled separately from each other. We recommend separate zoning for areas that will be used at different times.  For example, if a living and dining room are next to each other and will generally be used at the same time then it’s better to heat them together. If a bedroom is also next to the living and dining room but won’t be used at the same time, it is best to heat it as a separate zone, so you don’t have to pay to run the bedroom while you use the living and dining room.  With our programmable thermostats, custom schedules can be made specifically for each zone. Therefore, you can program the living and dining room to be on during the day when people are home and off when people are sleeping. While the bedroom can be programmed to be off during the day when people aren’t in their bedrooms but on at night when you usually go to bed.  With the MWD Wi Fi thermostat you can also control the heating from your phone while away from home. ------------- Question: How long will it take for my heater take to warm up? Answer: from your phone while away from home.  Warm up times can vary widely as each room is different (insulation/ventilation, window area, aspect, size, floor substrate, depth of element below floor surface, ceiling height, etc).  Our very general rule of thumb of approximate lead time to run heat to get to desired temperature is conservatively:  Under tile/timber/carpet: 1 hour In-screed: 2 hours In-slab: 3 hours  To reduce energy consumption, our thermostat models are very smart and within a few days will calculate each room’s lead time requirements to maximise efficiency and save heating costs. They work backwards to figure out the latest time to turn on to get to your desired temperature at your requested time.

Question 7

What makes your pricing competitive?

Accepted Answer

Will not be beaten on price, like-for-like.

Question 8

How do you normally charge for your service?

Accepted Answer

For installations, 50% deposit and balance upon completion.

Question 9

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Electric underfloor heating.

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