Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

I'm insured. There are no guarantees when it comes to behaviour as there are so many variables and I would be suspicious of anyone in this field that does give guarantees. I will guarantee to do my absolute best for my customers.

Question 2

How did you decide to get into your line of work?

Accepted Answer

After spending years as a vet nurse who was always interested in behaviour I decided it was time to expand my knowledge so I could help people with the behaviour of their dogs as well as their health.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

All of my clients stories are great as they are all different but always end up with happy people and dogs.

Question 4

What do you like most about your job?

Accepted Answer

Seeing the end result of my clients hard work, because they are the ones that have to do the work I just show them what to do. To see a dog living happily within a family is definitely the best part of my job.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

What experience do they have, what qualifications do they have and what are their methods. As the answer to all of these questions is very important. It takes not only knowledge but also experience and using these in the kindest, least intrusive way to help change a dogs behaviour.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Because I am passionate about keeping up to date with best practises and constantly expanding my knowledge on how to best help people with their dogs.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

I have a passion for helping people with there dogs, experience in caring for dogs in multiple ways and an eagerness to learn everything I can about dog behaviour and training.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Information on the problem they are having with their dog, how long they have had this problem and also their lifestyle is important information.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

By getting help as soon as possible, by leaving issues until they become big problems, it will take much longer to change behaviour.

Question 10

What makes your pricing competitive?

Accepted Answer

I try to keep prices realistic and affordable for my customers as we are all on a tight budget these days.

Question 11

How do you normally charge for your service?

Accepted Answer

I run classes which are priced per course or one on one home visits where prices may vary depending on how much help is required.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I always do my best to help dogs and their owners to have a great relationship and live happily together.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have a certificate IV in veterinary nursing, am currently studying with Delta Society and 16 years experience in the pet care industry.

Coastal Pet Dog Training

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