Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Our insurances are updated regularly to suit our growth. We warrant our labor on all completed work, ensuring quality you can trust. We use only reputable suppliers and materials from manufacturers who offer clear, reliable warranties.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I got into plumbing because I saw it as more than just fixing pipes—it’s about helping people feel comfortable and secure in their homes. I love finding solutions that make a difference for homeowners, especially those who may not fully understand their plumbing. Every job is a chance to show clients how their plumbing works, empowering them to make informed choices for their home. Plus, working sustainably is a big part of why I do this; it’s rewarding to make choices that are good for both my clients and the environment. This path has become a true passion—something I’m grateful to do every day.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I don’t have just one story, but I’m grateful for the many customers who’ve become like family over the years. Some have even invited me to their gatherings, which means a lot to me. It’s a reminder that this work is more than just plumbing; it’s about building real connections and trust. Those long-standing relationships are something I truly value, and they’re a big part of what keeps me passionate about what I do.

Question 4

What do you like most about your job?

Accepted Answer

What I enjoy most about my job is the chance to make a real difference in people’s homes and lives. Every day brings new challenges, and I love the problem-solving side of it—figuring out the best solutions for each unique situation. It’s rewarding to help clients understand their plumbing better and see the relief and confidence they feel when they know their home is in good hands. Plus, building long-lasting relationships with customers is something I deeply value.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

When hiring a service professional, the right questions might not always be spoken, but you’ll often get a sense of their quality and values in subtle ways. Notice the condition of their work vehicle and uniform—these can reflect their attention to detail and pride in their work. Pay attention to how they present solutions and answer questions. A knowledgeable and enthusiastic professional, who genuinely cares about helping you understand the options, often indicates someone who will go the extra mile to deliver quality service. It’s these small, telling signs that can reveal their commitment to doing the job right.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers often ask similar questions, like “How long will this take?” “What will it cost?” or “What’s the best solution for this issue?” I’ve learned that while these questions are common, each customer has their own way of asking. Some might want a quick, no-nonsense answer, while others might prefer a detailed explanation. Recognizing this, I make it a priority to adapt my communication to match their style, ensuring they feel heard and respected. I aim to answer clearly, using their own language as a guide, so they walk away confident and fully informed about the work ahead.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

What makes us reliable and trustworthy is our commitment to honesty and integrity at every step. Our team shares a like-minded approach, taking pride in delivering honest, straightforward service. From the first conversation to the final touches, we aim to create a warm, welcoming experience, ensuring customers feel comfortable making the decisions that are best for them. We believe it’s this genuine, people-first approach that sets us apart and builds lasting trust.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Customers should choose us because we’re committed to covering all aspects of the job with the highest level of satisfaction. While there are many great service providers out there, we believe in supporting our industry and have no hesitation recommending others when it’s the best fit. Our focus is on delivering genuine, top-quality service, putting customer needs first every time. When you hire us, you get a team dedicated not only to doing the job right but also to ensuring you feel confident and respected throughout the process.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Before providing a quote, we like to understand the customer’s end goal clearly. This helps us tailor our approach to meet their exact needs and, where possible, suggest new solutions they might not have considered. We believe that open, well-defined communication is key, so we ask detailed questions to ensure nothing is missed. This way, we can offer an accurate quote that reflects the best approach to achieve the customer’s vision while possibly opening up new opportunities they hadn’t thought of.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1.Send Photos: Providing clear photos of the issue helps us assess the job quickly and accurately, which can reduce the need for additional visits or lengthy assessments.  2.Define Goals: Knowing exactly what you’d like to achieve allows us to suggest the most cost-effective solutions and avoid unnecessary extras. The clearer you are, the better we can tailor our approach.  3.Share Time Constraints: Letting us know any deadlines or time restrictions helps us plan effectively, reducing potential delays and ensuring the work is completed efficiently within your schedule.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes, for our Oneflare customers, we’re pleased to offer no call-out fees and free on-site investigations. This allows you to get a clear understanding of the job requirements and costs upfront, with no obligation or hidden charges.

Question 12

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive because we’re a small, local business that values strong relationships with our suppliers, securing quality materials at reasonable prices. We also focus on efficiency with every job, reducing time and costs, which we pass along to our customers.

Question 13

How do you normally charge for your service?

Accepted Answer

We believe in transparency, so we provide upfront pricing for all our services. This means you'll know the full cost before we start, with no hidden fees or surprises along the way.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialize in solving complex plumbing problems that require meticulous attention to detail. Our focus is on providing long-term solutions that not only address current issues but are also designed to serve you well into the future.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our team is highly skilled and qualified, with a commitment to staying current on the latest equipment, materials, and safety standards. We invest in ongoing training to ensure we're always equipped to deliver the best solutions, making us the right choice for reliable, up-to-date plumbing services.

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Browse plumber experts by suburb

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Add your review

Frequently asked questions

Are you an insured business and do you guarantee your work?

How did you decide to get into your line of work?

Unique selling points

Need an expert?

Customer

Businesses

Popular Cities

Popular Categories

About Oneflare

Download our apps

Streampoint Plumbing