Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are an office, commercial and domestic residential cleaning business who have been providing detailed cleaning services to local homes and companies around Sydney area. We are owner-operators who are fully covered by comprehensive public liability.

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

There are so many satisfied customers with us and there are also many stories and testimonials that they would love to share with any prospective new customers. All you need to do is ask and we will gladly provide them

Question 3

What do you like most about your job?

Accepted Answer

Cleaning is a passion for serving others. We measure success by the level of satisfaction our clients received for the services we rendered.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

What is included in your service?  Do you follow a standard checklist?  Are your staff professionally trained?  Are you background checked and insured?  Do I need to do or provide anything for the service?

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What is your rate? We charge per job or per hour, depend on the task Do you bring equipment and cleaning supplies? Yes Can I get a written contract? Yes  What do you like most about your cleaning job? It satisfying to see a clean and tidy place and also take a pride about the feedback

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I have years of cleaning experience, police-vetted, with work-with children clearance, highly educated and comprehensively-trained. I also have fill-ins and replacement cleaners available when needed.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Our customers hire us in exchange for confidence that the job is done the first time correctly and that their entire experience was a fantastic one. We use the latest cleaning technology, which is very efficient, hygienic and cost-effective.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Customer details including the address of the place to be serviced. Type of services (Commercial Cleaning, Post Construction Cleaning, House Cleaning, Regular Cleaning or One-Off Cleaning) required. The number of hours required, date and the checklist of the job

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Please list down the things you would like us to do. Please pick-up toys, piles of paper, and clutters from surfaces you want us to clean. Please ensure that the place, power and water sources are accessible.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

The initial cleaning of a property is usually quite a heavy job. Instead of charging extra for the additional effort of an initial clean, any clients coming on board as a regular scheduled customer will receive the first initial clean at the regular price. A mini spring clean for free!

Question 11

What makes your pricing competitive?

Accepted Answer

We aim to make the best possible outcome and benefits, for every dollar our client spent in cleaning. We believe that cleaning is not just cost, it generates revenue– that is the value of service we provide.

Question 12

How do you normally charge for your service?

Accepted Answer

We make our reasonable estimate based on the of the size and condition of the property and the required tasks. The actual time needed depends on the number of clutters, level of dirtiness, quality of furnishings and the frequency and type of the previous cleaning.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I started as a cleanerr for post-construction cleaning projects. As the company grows, I started to cater the domestic and other commercial establishments. We specialize in green-clean cleaning approach and procedures.

Clean By Tish

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