Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

I hold a Certificate IV in Bookkeeping and have business insurance with QBE.  I am fully aware of my obligations and ensure I meet these for every job.

Question 2

How did you decide to get into your line of work?

Accepted Answer

After a career working with Macquarie Bank Group and other large organisation I have opted to work for myself and bookkeeping and accounts is where my core strengths are so it makes sense so do something you are good at and love.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I have a customer who runs a business from her home. In the two years prior to my working with her she had not drawn attention to this to het Accountant and he had not considered a home office or home office expenses for her. Adjustments were made and the result on her Tax position where brilliant.

Question 4

What do you like most about your job?

Accepted Answer

I get great pleasure out of improving business outcomes from clients and taking the stress out of the bookkeeping. It is also fabulous to watch their performance once they can focus back on their business instead of getting bogged down in the paperwork.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Whether the bookkeeper understand their business and whether they understand what the client is trying to achieve through the interaction.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Most customers are concerned with how to keep records. Using accounting software and allocating specific business accounts this is all very simple.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Integrity and honesty is how I have grown a successful and sustainable business. I genuinely have care and thought for my clients.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I handle every job personally. I like to meet every client and consider their needs to ensure the best results for them.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

How many customers and suppliers they have How many bank accounts they have Are there personal expenses being run through these accounts

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Have an idea of what you are trying to achieve Ensure your bank CRN and bank passwords are accessible to you  Have any business logos or scripts your would like on your paperwork available so that they can be uploaded immediately for a professional look

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

A 50% discount applies to all Oneflare customers for the first month for any client with weekly, fortnightly or monthly bookkeeping needs.

Question 12

What makes your pricing competitive?

Accepted Answer

My fees are very competitive as I undertake all of the work myself so I can work with you and your budget. There is no minimum spend.

Question 13

How do you normally charge for your service?

Accepted Answer

My fees are agreed prior to the job commencing and are very reasonable. I take pride in running a sustainable business with a strong repeat client base that I look after on a weekly, monthly or quarterly basis.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I specialise in small and medium sized businesses. I have a cross section of clients from surgeons, to trades and everything in between.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I hold a Certificate IV in Bookkeeping. I am trained to operate Xero, MYOB, Quickbooks and Reckon.  My qualifications are as follows: Bookkeeping Certificate IV, Livingstone Institute Bachelor of Commerce, Melbourne University

CKW Bookkeeping

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