Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured for both transit insurance and public liabilty. In the unlikely occasion that something of yours gets damaged you can rest easy knowing it;s covered.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I was shopfitter / carpenter before and always really liked the challenge of loading trucks there and getting out and about, I guess it was meant to be really..

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

There are many, we picked up the Australian cricket teams bags and cricket bats from the airport to the city.

Question 4

What do you like most about your job?

Accepted Answer

Not being office bound for starters, meeting new people and travelling the country side. People love to see you when you've got a special delivery for them too.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Perhaps, I have some items to move (list items) are you able to do this for me?  What are your rates? Are you available to do the job (I have a specific date) or (I'm flexible, whatever suits you)

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much will it cost? We can either give an hourly rate or a fixed price estimation it all depends on the circumstances. What time do you think you will pick up and deliver? We can usually be within the hour of our estimated time. Do you have insurance? yes we are insured.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

When you deal with us you speak to me the owner, I will over see all jobs from start to finish, in fact you'll probably see me in the truck or van on the day, I dont like being stuffed around by tradies, neither should you.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are a small family owned business with low running cost allowing us to be very economical, we have all the equipment to get the job done quickly and carefully, fully insured too.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

In order for us to provide an accurate and fair quote for both parties we would need to know what the access is like. ie: are there any stairs, over hanging trees, parking or are there any unusally heavy or large items to be moved.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

PREPERATION!  PREPERATION! PREPERATION! 1) Make sure you provide full contact details for both pick up and delivery ends.  2) Clearly mark all items. 3) Make sure driveway or car park area clear for truck.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

All Oneflare customers will receive a special discount of 10% off there current courier rate (documentation evidence required) conditions apply.

Question 12

What makes your pricing competitive?

Accepted Answer

Low over heads is the key to price, we dont have any full time empolyees as all employees are contracted as required. We work fast too, saving our customers time and money.

Question 13

How do you normally charge for your service?

Accepted Answer

We can do it two ways, the first one is more popular, an hourly rate from depot to depot and we can give a fairly close estimate as to how long we think it may take or we can give a fixed price (inspection may be required)

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We like to think that country is our specialty but really we go anywhere anytime. We go to the Adelaide hills and Fleurieu daily and return to the city.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I, Colin Hancock, as the sole director of Coast To Country Taxi Trucks, have always worked for myself, in my prevoius business (Shopfitting Manufacturer) I had 60 employees for 20 years, I know what businesses are looking for. Because I'm still hands on you'll still find me working everyday for you.

Coast To Country Taxi Trucks

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