Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We verbally garantee our work structually, keep in mind ground movement and in some cases water that weeps under any concrete area may cause fine hair line crack's. Our Company has public liability Insurance.

Question 2

How did you decide to get into your line of work?

Accepted Answer

it was a natural progression from working for other concreters in my youth.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

The best customers are the most generous ones, they look after you from day one, its what makes me get up for work, put a smile on their face with what your doing and you ll get that back.

Question 4

What do you like most about your job?

Accepted Answer

The challenges that come along from time to time, being in this field of work for over 25 years we've learnt alot and 99% of jobs come with ease but every now and again a particular job comes along that's a challenge. Dealings with new people is a pleasure too.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

ask a tradesman for references or addresses were he has recently completed a contract.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

I am fussy, theres alot of other concreters who wont work with me because i ask for too much from them in terms of giving the best job possible. I'm professional and curtious, i listen to what the customer wants and then i do my best to open their view to other ideas as an option.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We do our best to up hold a good company reputation, we focus on giving a great job with a respect for your home and belongings, your concrete is treated as if it were our own .

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

There are many great concrete contractors throughout Melbourne but theres equally if not more bad ones, Choose our company City Construct P/L and make sure with one of the great ones.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Alot of people ask for a square meter rate but fail to mention what type or style of concrete, there are a few options such as original grey, colour, slate stamp/impression, stencil and a wide choice in Exposed Aggregate (exposed stones). Most job's require excavation by a bobcat machine and a tipper truck for removal of the soil excavated.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Tip 1. clear the work area so we can get stuck into giving you the best quality work possible. Tip 2. Mention this add on oneflare Tip 3. every job is different and cost cutting is possible on most quotation's feel free to ask.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Mention our add on oneflare and we'll better our quotation at pre GST rates.

Question 12

What makes your pricing competitive?

Accepted Answer

We are competitive by nature and enjoy the work we do, the key to happiness is to enjoy your work which we do and in turn our affordable rates keeps our company operating all year round.

Question 13

How do you normally charge for your service?

Accepted Answer

Different colours styles and patterns comes at different prices, we are more than happy to visit you at your home or business to give you a free  measure and quotation, don't hesitate call today even if only a inquire we're more than happy to help.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Original and coloured Concrete http://www.australianslate-crete.com.au/colour-chart.html , Stencil Patterns http://www.trendcoat.com/PDF/Brochure_Stencil.pdf , Slate Stamp/Impression http://myobatlas-production-apac.s3-ap-southeast-1.amazonaws.com/0d96cdc82eb35d4993854ac46361b8a0/files/1306283387-HiTech+Stamp+Brochure.pdf , Exposed Aggregate http://www.midwayminimix.com.au/concrete/exposed-aggregate.php

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Operating for 8 years (2004) and with over 25 years experience we know what it takes to deliver quality Workmanship with friendly service. Don't risk your new home with anyone less, when quality counts call us.

City Construct Pty Ltd

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