Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Christopher James Automotive has $5 million public liability insurance in place and all parts and labour are guaranteed for 12 months.

Question 2

How did you decide to get into your line of work?

Accepted Answer

When I was a young boy I was always tinkering around in my dads scrapyard, that's where my passion started and I have always wanted to fix cars.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

A customers car kept cutting out on him whilst driving. Despite numerous road tests, checks and inspections, no fault could be found. It all became clear when he put his key in the ignition that the weight of the other 12 keys on his keying were pulling it out of the ignition!

Question 4

What do you like most about your job?

Accepted Answer

Quite simply, the love of cars and engines. I have been into cars for as long as I care to remember - I'm very lucky to have my passion as my job.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Ask what cars they have worked on, what kind of dealerships they have worked in previously and how much experience they have had. You want your vehicle to be worked on by someone that has experience, adequate training and an honest approach to their work.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Often asked for a 'quick quote', it can be difficult to give a ball park figure without certain information, such as the chassis number (VIN) as the replacement parts even for the same made and model can vary dramatically, sometimes by even a few hundred dollars.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

With 25 years experience and a real passion for cars your car is in good hands. Customers pay too much through main dealerships, Christopher James Automotive believes in providing a great service for an honest price.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We will beat any written quote (no older than 30 days) and all labour and parts come with a 12 month guarantee.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Christopher James Automotive need to know the following: Make and model of car. Year of manufacture. Chassis Number (VIN) This is found either in the log book or at the bottom of the windscreen on the drivers side. Details of service or description of mechanical fault.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Keep up to date with servicing, this can prevent expensive problems later down the line. Regularly check your oil, this is vital for your engine. Provide Christopher James Automotive with the chassis number for your vehicle, this allows us to source the most cost effective parts.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Christopher James Automotive will provide Oneflare customers with a 5% discount off all labour costs until the end of 2016.

Question 12

What makes your pricing competitive?

Accepted Answer

Christopher James Automotive will beat any written quote ( no older than 30 days). An itemised estimate and invoice is provided so the client knows exactly what they are paying for.

Question 13

How do you normally charge for your service?

Accepted Answer

An itemised estimate will always be provided to the client before any works start. Once the works have been completed an invoice will be given to the client for them to either pay by cash, cheque or bank transfer.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Christopher James Automotive is able to attend to a wide range of vehicles, but specialises in European cars both modern and classic.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Over 25 years experience as a motor mechanic including Mercedes and McLaren official training. Christopher James Automotive believes in offering a quality service for an honest price.

Christopher James Automotive

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