Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Each one of us is fully insured and trained in order to work in safety both in private houses and construction sites. This is a must for us window cleaner! Also, we are OH+S approved.  Experience and feedbacks are our best guarantee!

Question 2

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The customers usually ask us what do we put in the water, and we usually reply: " If we tell you, we have to kill you!" Or they ask us how much do we charge. Bad news: we quote once we see.

Question 3

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We only do window cleaning. No gardening, no gutter cleaning, no general cleaning. We believe that the best way to offer a high level service, is to focus only in what to do best.

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

I would say, the local window cleaner is the one able to give you a better price because there is less travelling involved. Sadly, many window cleaner look like beggers, rather that qualified workers. They might be experienced, but you won't feel comfortable in letting them in with your kids, or to compromise the image of your business. We offer a good level of experience and...we are cool!! :)

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We usually need to know if you have  1. Any very high window ( more then 3rd floor) 2. Bars at the windows 3. French windows Also is very important for us to know if the job is a simple maintenance cleaning or a post-construction/renovation, as we may need to scrape the paint of the glass.

Question 6

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Provide a detailed description of the job. 2. Arrange an inspection instead of getting a quotation by the phone. 3. Being specific about the type of service you need.

Question 7

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

No special offers at the moment. We believe what you really need is a special service, someone experienced you can rely on when you really need it.

Question 8

What makes your pricing competitive?

Accepted Answer

In order to make our pricing competitive, we strive no to give quotes by phone or online. This way we make sure that what we offer is exactly what the customer is looking for. Tailoring the price to the service makes the customer happy as there is no unnecessary waste of time and money.

Question 9

How do you normally charge for your service?

Accepted Answer

We usually charged accordingly with the difficulty of the job. French windows, rusty fly-screens hard to remove, high windows and bars are all things that will increase the price.

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We are specialized in coating treatment for shower screens and pool areas. The treatment makes the glass water-repellent for about 10 years. It makes the cleaning 90% easier and it is specially indicated for glass panels that are consistently exposed to water and dirt. The most visible advantage is the absence of that ugly (and very hard to remove) white layer, and a notable brightness.

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Having experience in many types of window cleaning from commercial to domestic and after construction give us the ability to be flexible and to adapt better to the need of our customers.

Chief Window Cleaning

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