Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we did not advertise our services in any newspaper. The majority of our current clients are brought my our other clients.  Our clients are always praise our services and bring their friends.

Question 2

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Most of the clients concern about any extra charges. They do not want to pay a bill which is out of their budget after the services we provide. Therefore we always give them an accurate quote to avoid any unexpected fee charge.

Question 3

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our promises,  our current clients testimonies and the qualifications which  Francis holds. We always stand by our clients and fight for their best interest.

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

We promise 3A services:    Attitude:  We will provide for our services in polite manners  Affordability:  We will charge you at a reasonable fee and will consider your particular situation  Ability:  We will deal with your  matter with competency

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Their budget. We are also a small business, so we understand how hard a small business is. We would love to meet your budget whenever possible.

Question 6

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Contact us by phone call or email first,  our administrative staffs will give you instructions for how to prepare the documents.  2. Write down your inquires in point form so that you will not miss any questions when you see Francis.  3.  Ask for discount if necessary,  we will help if possible.

Question 7

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We can offer 10% discount for off the plan purchase under $1 million. Originally was $1,100, discounted to $990. Plus disbursement.

Question 8

What makes your pricing competitive?

Accepted Answer

We have very reasonable price based on hourly rate. But the fees are still negotiable, sometime we may consider client's budget or their previous invoice amount. And the agreed fees are clearly set out on the cost agreement or engagement letter.

Question 9

How do you normally charge for your service?

Accepted Answer

Because we provide quite a big range of services. Some services by hourly rate,  the others fixed fee.  Depends on what kind of services.

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We do not have any specialisation license. For Francis' experiences and qualification please refer to our website and the following question.

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Francis is a Solicitor & Barrister  (NSW 59022), with his previous experience in Hong Kong as company secretary and auditor,  he is well versed in corporate services,  in particular,  company formation and maintenance.  He is also a  Registered Migration Agent (1069556), he deals with different types of visa.  He can also go to tribunal and federal courts for visa refusal appeal. Regarding Accounting services,  Francis is a Chartered Accountant (ICAA-511895). He is well versed in book keeping,  accounting and auditing. Francis is also a Justice of the Peace NSW (196443).

Chi Wah Francis Lau Solicitor And Barrister

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