Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we have Public Liability Insurance.  We do guarantee our work and there is normally a good warranty on the products we use.  If the customer wants to source their own product and we install for them, then we still guarantee our work, but of course not the product itself.

Question 2

How did you decide to get into your line of work?

Accepted Answer

It evolved really - Neal took a package from Telstra after 31 years with them.  We began doing handyman work, then eventually a friend suggested Neal start working with him in security alarms.  He took Neal under his wing and trained him up for a few weeks and then he went solo.  The rest, as they say, is history.  Neal began sub-contracting for another security firm, learned a whole lot more, then we began doing our own work.  We continue to learn and grow.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We have had the privilege to serve many people over the years.  We have been given access to their homes and for some, into their private lives.  We have had so many great jobs.  Maybe one of our latest stories is a CCTV that we installed recently.  We actually installed the exact same system in 2 different homes.  One has had no problems at all with theirs, and the other began having issues with the quality of his pictures.  We moved the cameras to different positions, but that did not help. After consultation with our providers, we exchanged his DVR to see if that would fix the problem.  Still no solution.  So we have now swapped the DVR to a different brand (the one that we now prefer over most others) and it seems that all is going well..  Love it when we get satisfied customers.

Question 4

What do you like most about your job?

Accepted Answer

For me (Christine), the part I love the most is the contact with people.  I love making the calls and sending the emails, finding out what their needs are, where they are up to with their decision making, basically establishing a great rapport with people.  That is always a joy for me.  And of course, I love it when they entrust their security to us.  That is the cream - and pays the bills of course :-)

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you licenced?  Do you have insurance?  How long have you been established?  What is the warranty on your work?  When can you do the work?  What are my options?  Can I have my quote in writing?  Is there a charge for quoting?   I think those are good questions to ask, but I am sure there are many others.  Customers need to ask as many questions as they need to, to be comfortable and confident that the company can and will keep their word.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have an excellent track record with 99% of our customers over the past 15 years.  We will be looking to get feedback from some of our past customers for our new website as it goes up, so that people can get some idea about us.  We have the Police clearances that are needed to get the licences we need for this work as well.  What makes us more trustworthy than someone else?  Well, we could blow our own horn as it were but that does not really help the prospective customer.  But we do turn up when we say we are going to - or communicate with you if we can't for some reason.  We do excellent work and always leave the premises tidy and neat.  Neal is very specific about what the finished job looks like as well as how well it performs.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We are professional yet friendly; honest and competent; efficient and take great pride in treating your home or premises in a respectul way. We offer high quality products that last for years and years without problems.  We offer a warranty on our work and we are available for after-sales service.   We will be honest in our dealings with you; we do not offer a cheap product and then add extras on later so that you end up paying more than you bargained for.  Our quotes are the full price you will pay and we itemise exactly what you are getting for that price.   We are very good at communicating with you so that you are aware of where we are up to.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

This does depend on what kind of product they are looking for. We do have some common questions, but there are so many individual ones, that it would be difficult to list them all here. However, we like to know type of house or premises, what kind of framework, what kind of roof, how many entry doors, do they have NBN

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Get free, no-obligation quotes.   Do not allow the salesperson to over-supply - in other words, only get what you really need to make your property secure without being a 'fort knox' as it were. Do not buy a 'cheap' product to try to save up front as it may end up costing you more in the long run. And number 4 tip is   -   TRY US!  :-)

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

A free upgrade to a flush-mounted internal screamer - for alarms. For repairs and services, we will charge $70 + gst call out fee instead of $80 + gst call out fee.  Extra work will be at the normal rate.

Question 11

What makes your pricing competitive?

Accepted Answer

Our prices are very reasonable and extremely competitve.  We are not a large company with massive overheads so we are able to keep our prices very affordable.  We do not offer 'cowboy' deals, where you pay a ridiculously low price and then get locked into a contract that ends up costing you more than if you had used us for your security needs.  We charge the one price, so you know exactly how much it will cost you at the time of purchase.

Question 12

How do you normally charge for your service?

Accepted Answer

Most of our work is quoted in writing - each job is unique thereby requiring individual pricing.   However, repairs are $80 + gst call out fee including 30 mins work.  After that, we charge $80 + gst per hour. Our standard price for a telephone point is $135 including gst.   I hope this helps a little...

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Our main work has been alarms over the past 15 years, but now CCTV is coming into its own for the home consumer, so we are getting a lot more work in that area now.  Also video intercoms are becoming more popular so we are getting more people interested in those.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Neal is a Telstra technician by trade and has learnt the alarm installatiion industry from one of the best in the industry.  He has been installing alarms for over 15 years.  He is licenced with the appropriate and required organisations.  He has a cabling licence as well.

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