Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

My business is fully insured with a $20 000 000 public liability insurance as well as work cover insurance for my employees.

Question 2

How did you decide to get into your line of work?

Accepted Answer

After selling my restaurant I decided that there was a need for quality caterers with extensive experience in the Newcastle, Hunter and Lake Macquarie areas. As I have been a caterer for over thirty years I am able to call upon an extensive array of contacts and experience to ensure that I am able to supply exactly what is required of the client.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I have catered for the weddings of four daughters from the one family as well as birthdays and anniversaries. The mother of this family was a sub contractor of mine over a number of years and new the quality of food was exemplary, the cost affordable and the service outstanding.

Question 4

What do you like most about your job?

Accepted Answer

I like the fact that I am involved from the first enquiry to the end product. I am proud that many customers return to me to cater for their event year after year and that I am recommended on a regular basis from satisfied clients.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

A client should ask for testimonials and what experience you have. They should also ask about insurances and have a clear idea of what they are getting for their money. They should also ask about payment requirements.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Are you able to cater for dietary needs? Answer yes all dietary needs are able to be catered for. Do you have a list of venues you are able to cater at? Answer, a list can be sent when required or available on the website. Do you have testimonials? Answer, will be given on request or are available on the website. Are you fully insured? Answer, Yes.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I am reliable and trustworthy and have many long lasting contracts with local government, charity organisations and business enterprises. I am also a preferred caterer for many local schools and community groups.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I provide personal service from first contact to the end of your function. I am able to assist with menu planning, organising your drink package as well as helping to design the layout of your function tables and decorations.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

I require the date of the function and the number of guests attending. I also require the location of the event and a general price range the client is thinking of paying. I also require the table layout and times for food service as well as dietary needs. I am fully licensed to serve alcohol at any venue.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

For a customer to save money they need to ensure they know what they require and have a budget in mind to work with. Customers need to have a clear idea of the numbers to be catered for as well as having an understanding some venues require equipment to be hired which will incur an extra cost.

Question 11

What makes your pricing competitive?

Accepted Answer

I have competitive pricing as I am able to procure local produce from small suppliers . I have low overheads as I am involved in the organisation, preparation and service of food services.

Question 12

How do you normally charge for your service?

Accepted Answer

I require a $500 deposit with the balance payable prior to the event. Application for accounts for commercial companies is available on request. direct deposit is preferable.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I specialise in wedding and large corporate events. I am able to cater at a variety of locations in the Newcastle, Hunter and Lake Macquarie regions including private homes or outdoor venues.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have over 30 years experience in the hospitality industry, having owed my own restaurant and catering venues. I am involved in function organisation from start to finish and I am a fully qualified chef.

Chardonnay Catering In conjunction With Bretts Catering Pty Ltd

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