Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have indemnity insurance along with third party insurance for the work that we complete for Eastern States solicitors as well as local agents who are not located in Perth or unable to attend to settlements within the 10 km radius as required.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Opportunity presents, and in our case, moving from country Western Australia to the city enable us to purchase a business which enable us to still complete work in the country and the Perth market. We have also had the please of seeing our three children work in the business, with our eldest daughter Grace now being a qualified conveyancer aslo.

Question 3

What do you like most about your job?

Accepted Answer

We have the please in meeting people from all walks on life. In some cases we are dealing with a First Home Buyer, who are excited but unsure to developers on a large scale who have complex and challenging matters. The wide range and different conveyancing work enables us to show our professional skills which enable us to stand out against our competitors.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

1. How long has the business been established. 2. Will a qualified conveyancer be appointed to look after my matter. 3. Are you available to answer calls after hours. 4. In the case of solicitors, will you charge me extra to speak to a solicitor.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1. Can we settle early - in some cases yes, but normally the banks will require 21 days to prepare and certified documents - 28 days from finance approval is a recommended settlement date.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have been established since 1988, and when you consider that Eastern States Solicitors and local companies sent work to us in Western Australia to complete (as they do not have the required License to complete work in WA), it provides an insight into the professional work that our company provides.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

With a proven history since 1988 and a focus of employing only qualified staff, Challenge Settlements can provide the best professional assistance to seller' and buyer's.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The location of the property, type of property (ie; residential, commercial, rented property). This way it enables us to provide a quote reflecting the work required to complete the transaction. If the property is leased we need to obtain a copy of that lease or have that assigned. It is also important to know if all parties are available to sign documents, as we require original documents to be signed - in some cases, this can be arrange before someone leaves for overseas or away for work (FIFO workers)

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. For seller's, ensure that they have contacted there mortgagee bank to prepare the required discharge of mortgage or if the property is unencumbered, they can locate the required certificate of title. 2. For Buyer's, ensure that they apply for finance quickly and provide a copy to us when approved. 3. In settlements, time is of the essence, so please communicate information and provide reports in a timely manner to ensure that we can protect your rights.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

All Onefare customers will receive a quote from a qualified conveyancer to ensure that the highest level of service is provided. This way they not only receive a competitive quote but the knowledge that a professional conveyancer will be appointed to complete the property settlement.

Question 11

What makes your pricing competitive?

Accepted Answer

We provide value for service. In our case, you are appointed a qualified conveyancer to ensure that you receive the best professional advice. This way, we can save you money without settlement delays

Question 12

How do you normally charge for your service?

Accepted Answer

We have a fixed price settlement fee for seller's and buyer' in accordance with industry regulations. The most important factor in providing a quote is to ensure that we understand the transaction before quoting.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We have the capacity to complete complex conveyancing transactions, including deceased estates, related party, rural residential and farming along with residential, commercial and vacant land transactions.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

1. All staff have formal qualifications. 2. On going professional development. 3. Business established since 1988. 4. Proven history in providing professional conveyancing services. 5. We also provide additional services to eastern states solicitors in completing settlements in Western Australia.

Challenge Settlement Services

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