Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes Certus Electrical is fully insured as per the attached public liability certificate and 100% guaranteed workmanship on every job.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I came into this line of work through chasing and  being offered to do an electrical apprenticeship in the Australian military.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I don't have a favourite story but the best experience is being out and about, meeting new customers, doing a job and seeing their appreciation of it.

Question 4

What do you like most about your job?

Accepted Answer

The thing I like most about my job is getting out and about in the community and meeting new people

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

The main questions a customer should ask to hire the right service professional should always be first and foremost are:  are they licenced? can I see their licences?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1.How much is it going to cost? 2.When can you get it done? The answers are dependent on job size,customer availability,access to property etc.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

The aspect that makes me the most reliable and trustworthy person for the job is based on my own personal values of providing a service that customers can 100% count on.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Certus Electrical is a local community based business servicing Cairns and surrounding district that provides professional,reliable and prompt service at a reasonable rate.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

I only provide quotes once I visually inspect all jobs. I never quote over the phone.This saves both parties a lot of problems.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. remove any obstacles that are currently in the way of the proposed work area as it may cost more in labour if the electrician has to do it once on site. 2.if the customer knows definitely of the accessories and style thereof they want e.g. fans ,lights. power points,pre purchase them.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

At present,there is a promotion on smoke alarm testing,maintenance and inspection on compliance to the new smoke alarm legislation that became current as of january 2017.Please do enquire r.e. this.

Question 12

What makes your pricing competitive?

Accepted Answer

Being a smaller business we don't have larger overheads to meet as is the situation with a larger electrical contracting firm therefore our pricing is lower.

Question 13

How do you normally charge for your service?

Accepted Answer

I charge an initial 1 hour charge minimum on arrival at the job site followed by a fixed hourly rate.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I would prefer to focus on providing a breakdown/repair /maintenance service to customers but will look at installation work as well.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have 10 years experience as a self employed Electrical Contractor and 30yrs experience overall in the electrical industry in military, local government, resources and private sectors. Areas of career experience took in urban,rural,remote,national and international.

Certus Electrical

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