Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Money Back Guarantee   Our Guarantee. If any spots reappear within a month of cleaning,  we will gladly come back and re-treat that area for you.  If you are still not satisfied with the result, we will refund the cost of your cleaning.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Money Back Guarantee   Our Guarantee. If any spots reappear within a month of cleaning,  we will gladly come back and re-treat that area for you.  If you are still not satisfied with the result, we will refund the cost of your cleaning.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do They Have Good References?  Unfortunately the cleaning industry is filled with uneducated, uninformed and even unethical service companies. Central Coast Carpet Cleaning is considered by many to be the most reliable cleaning and restoration company in the Central Coast. We do whatever it takes to protect and maintain our reputation. As a result, over 85% of our business comes from repeat customers or referrals.  What Kind of Experience Do They Have?  Central Coast Carpet Cleaning has been caring for the finest floors, rugs and fabrics for many years. We have been challenged with and have solved many unique and difficult cleaning situations. Whether the carpet or tile is natural or synthetic, we have cleaned all types of surfaces and textiles, making us one of the most experienced cleaners in Tasmania.   Do They Guarantee Their Work?  Our guarantee to you is that if you are not completely satisfied with the service experience you received from our company, we will return to your location to remedy the situation. If you are still not satisfied, we will give you a 100% refund.  Which System Do They Use?  The equipment used by a cleaning firm is incredibly important. Central Coast Carpet Cleaning uses only the highest quality, most advanced, state-of-the-art equipment on the market today. The systems we use will result in maximum soil and spot removal without over-wetting your floor or fabric and without leaving behind a sticky residue.  Do They Understand Customer Service?  Our mission is to provide you with the most outstanding service experience ever. We are committed to arriving on time and communicating with you throughout the service experience. We will arrive in a professionally sign-written vehicle, in uniform, ready to serve you in the most courteous manner possible.  Do You Get What You Pay For?  Never select a cleaning firm based on price alone. A low priced service could actually damage your floor or fabric, costing you more in the long run. Central Coast Carpet Cleaning charges more than some companies, but you get what you pay for. It's impossible for a company to provide the best service experience if they can't afford to invest in the best education and equipment.  Do They Use Top Quality Products?  Central Coast Carpet Cleaning refuses to use discount products. Cheap products can damage your floors and fabrics. The products we use are safe for the outside environment as well as the indoor environment.  Do They Have A Referral Programme?   For every new client you refer to us, we will reward you with a 10% referral fee.  You may then either use the certificate toward services, cash or donate it to your favourite charity.

Question 4

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We like to know the size of the rooms, what type of carpet they have ie wool or nylon etc and how if they have any areas of concern, also how many rooms they need done. If it is a  unit or house. When would the  customer require the work to be completed.

Question 5

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

5 Reasons To Choose CENTRAL COAST CARPET CLEANING  1. Reputation Our reputation is second to none. Some of the most seasoned carpet professionals, interior designers, real estate agents and builders refer our services exclusively and have used us to help them with cleaning related problems.  2. Experience Central Coast Carpet Cleaning is one of the most experienced companies in the country. We are experienced in all types of carpet, upholstery, area rugs and hard surfaces. Whether the fabric is natural or synthetic and whatever the soiling condition may be, we will apply all of our expertise to take care of your valuable assets.   3. Education/Certification Central Coast Carpet Cleaning is certified by The Clean Trust, which is the most recognised body of certification  for the cleaning industry in the world.  Certificates Held:  	Carpet Cleaning 	Upholstery & Fabric Cleaning 	Carpet Repair and Installation 	Journeyman Textile Cleaner 	Odour Control 	Journeyman Water Restoration 	Stone Masonry & Ceramic Tile Cleaning  We are also very involved in our associations and network with associates around the world.  This involvement keeps us on the cutting edge of the industry, which enables us to implement our ever-increasing knowledge when carrying out our work.  4. Systems Central Coast Carpet Cleaning operates the most advanced cleaning systems on the market.  Our 12-step cleaning programme achieves maximum soil and spot removal without over-wetting the carpet or leaving a sticky residue behind.  Whether you choose the Steam Extraction or Low Moisture Encapsulation method, or a combination of both, optimum results will be achieved.  Plus we are committed to first class service. We will endeavour to arrive at our pre-arranged appointment time: if for any reason we are delayed, we will call and let you know.  5. Money Back Guarantee Last, but not least, our Guarantee. If any spots reappear within a month of cleaning,  we will gladly come back and re-treat that area for you.  If you are still not satisfied with the result, we will refund the cost of your cleaning.

Question 6

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Oneflare customers are offered the two following special offers: 1. Free carpet deodorizing on every carpet cleaning job  2. Free Black Light test/assessment on every pet urine affected carpet (Valued at $45)

Question 7

What makes your pricing competitive?

Accepted Answer

All of our products are environmentally friendly. With our state of the art equipment and our  training which keeps us up to date with the industries world best practise we can  manage to stay  extremely competitive within the local industry.

Question 8

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Do They Have Good References?  Unfortunately the cleaning industry is filled with uneducated, uninformed and even unethical service companies. Central Coast Carpet Cleaning is considered by many to be the most reliable cleaning and restoration company in the Central Coast. We do whatever it takes to protect and maintain our reputation. As a result, over 85% of our business comes from repeat customers or referrals.  What Kind of Experience Do They Have?  Central Coast Carpet Cleaning has been caring for the finest floors, rugs and fabrics for many years. We have been challenged with and have solved many unique and difficult cleaning situations. Whether the carpet or tile is natural or synthetic, we have cleaned all types of surfaces and textiles, making us one of the most experienced cleaners in Tasmania.   Do They Guarantee Their Work?  Our guarantee to you is that if you are not completely satisfied with the service experience you received from our company, we will return to your location to remedy the situation. If you are still not satisfied, we will give you a 100% refund.  Which System Do They Use?  The equipment used by a cleaning firm is incredibly important. Central Coast Carpet Cleaning uses only the highest quality, most advanced, state-of-the-art equipment on the market today. The systems we use will result in maximum soil and spot removal without over-wetting your floor or fabric and without leaving behind a sticky residue.  Do They Understand Customer Service?  Our mission is to provide you with the most outstanding service experience ever. We are committed to arriving on time and communicating with you throughout the service experience. We will arrive in a professionally sign-written vehicle, in uniform, ready to serve you in the most courteous manner possible.  Do You Get What You Pay For?  Never select a cleaning firm based on price alone. A low priced service could actually damage your floor or fabric, costing you more in the long run. Central Coast Carpet Cleaning charges more than some companies, but you get what you pay for. It's impossible for a company to provide the best service experience if they can't afford to invest in the best education and equipment.  Do They Use Top Quality Products?  Central Coast Carpet Cleaning refuses to use discount products. Cheap products can damage your floors and fabrics. The products we use are safe for the outside environment as well as the indoor environment.  Do They Have A Referral Programme?  For every new client you refer to us, we will reward you with a 10% referral fee.  You may then either use the certificate toward services, cash or donate it to your favourite charity.

Question 9

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Central Coast Carpet Cleaning is certified by The Clean Trust, which is the most recognised body of certification  for the cleaning industry in the world.  Certificates Held:  	Carpet Cleaning 	Upholstery & Fabric Cleaning 	Carpet Repair and Installation 	Journeyman Textile Cleaner 	Odour Control 	Journeyman Water Restoration 	Stone Masonry & Ceramic Tile Cleaning  We are also very involved in our associations and network with associates around the world.  This involvement keeps us on the cutting edge of the industry, which enables us to implement our ever-increasing knowledge when carrying out our work.

Central Coast Carpet Cleaning

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