Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

The standard practices of the industry are respected and implemented.  Warranties are provided on products supplied in accordance with Consumer law.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have always had an aesthetic eye and creative flair which I developed working initially in an advertising agency.  I studied at RMIT after starting a family - interior design and decoration was a natural transition for me as it is also about creative communication via a visual and tactile medium

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

So many - where to start?  I love when I am asked to "do another room" for a client and upon revisiting their home seeing how my previous design & decoration is working and standing up to the test of time.

Question 4

What do you like most about your job?

Accepted Answer

I love transforming spaces into a place where my clients needs and desires are met so they ultimately enjoy their home on a daily basis.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

What is your experience in the type of work they require?  Are you available to undertake my project now or in the future? Can you provide references or testimonials?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do you do small projects - Yes!  one new sofa or curtains is just as important. Do you do kitchens and bathrooms ? Yes. How do you charge?  It varys depending on the scope of the job. Clients will always be advised before starting their project.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I have many happy clients who have provided testimonials and repeatedly requested my assistance in subsequent homes during my 25 years of experience .

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Cath's comprehensive skills, services and attention to detail ensure each clients life is enhanced and their space is transformed into a haven full of enjoyment.   Any style is possible and your personal requirements are my first priority.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

A floor plan and/or initial site visit are usually required; the scope of the job and who else is working on the project ie. builder, trades, to be clear on who is responsible for what .

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

a) seek council approvals before you start your renovations or building project b) do some research on the style that appeals to you - this gives us a direction to develop c) don't be afraid to discuss your budget - its important to understand what can be achieved and ensure your priorities are met.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Please check out our Facebook  page http://www.facebook.com/cathtonkininteriors  for special offers from our favourite of suppliers from time to time and new product releases.

Question 12

What makes your pricing competitive?

Accepted Answer

I understand the need to provide expert advice and the best possible quality within any budget.  The right item in the correct place is the value of an experienced designers eye.

Question 13

How do you normally charge for your service?

Accepted Answer

Please call me to discuss your project as our services are tailored to suit each individuals project - therefore fixed fees and hourly rates can vary.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Complete home interior design selections and decoration, renovations and smaller projects are all considered equally.  Commercial/retail design is also undertaken.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have 25  years experience in the interior design & decoration industry and a proud Member of the Design Institute of Australia.

Cath Tonkin Interiors

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