Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are a registered business, fully qualified & have required industry certifications/qualifications to do the job. We are also fully insured & have public & product liability insurance.

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

Our mission is to provide high quality & affordable computer repairs, IT support, PC tune-up and virus removal for home users & businesses. We focus on preventative support not just reactionary fixes.

Question 3

What do you like most about your job?

Accepted Answer

This job gives me opportunities to learn about new technologies & to meet with different people every day. I also love the smile that comes on customer's face when their problem is resolved.

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

Casula Computer Repairs is a family owned computer business based in South West suburbs of Sydney. Our aim is to be the one-stop-shop delivering industry leading, cost effective solutions for home users as well as small to medium sized businesses.

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

When you approach us for a quote, please describe the problem completely & tell us if there is any thing that you think could have caused the problem & if you saw any symptoms before the problem.

Question 6

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Make sure, you tell us exactly what the problem is, where it started & if you experienced strange behaviour from your computer before the problem started.

Question 7

What makes your pricing competitive?

Accepted Answer

We keep our running cost down by not having a fancy showroom/workshop & are able to pass on the benefits to our customers through reduced cost.

Question 8

How do you normally charge for your service?

Accepted Answer

We normally charge a $100 call out which includes upto 01 hour of work at the customer premises. For customers who bring their computers to our workshop, we charge them $70 per hour for our time.

Question 9

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Beside the normal repair jobs, we specialise in laptop screen replacement. We stock a variety of laptop screens & are able to provide same day turnaround to our customers for screen replacement services.  Data recovery is another area that we specialise in.

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our mission is to provide high quality & affordable computer repairs, IT support, PC tune-up and virus removal for home users & businesses. We focus on preventative support not just reactionary fixes.     We provide mobile service (Liverpool/Campbelltown area). Bring your computer to us & save money We are qualified professionals with 15 years experience  Free Quotes (Onsite quote isn’t free – call out charges apply) Same day service available﻿

Casula Computer Repairs

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