Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Car Care is fully insured with Public Liability, driver accident and we have customer satisfaction guarantee meaning that when we finish the job we ask you to inspect the vehicle and if you are not happy we rectify any issues you may have 100%

Question 2

How did you decide to get into your line of work?

Accepted Answer

I loved cleaning my car and then realised I could make a good living out of detailing other peoples cars so I joined Car Care and havent looked back.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Just about all customers have a good story with us and as long as they see a professionally finished outcome and have had a good Car Care experience then that is the story we like to see every time.

Question 4

What do you like most about your job?

Accepted Answer

Dealing with customers and seeing their face when we deliver them a professionally detailed vehicle and the customers expectations have been met.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

what experience that detailer has? Do they supply their own water and electricity? Are you insured? Customers references or photos of work done previously.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

When can you come and do my car ?- we try and fit everyone in with their desired day and time if possible. How can we pay? - You can pay by credit card, bank transfer, debit card , cheque or cash What happens if it is raining ? Unless you have a garage or car port then we will have to reschedule

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our record and longevity in business.speaks for its self. We look at every job as an opportunity to impress with the hope of return business and ultimately referrals from existing customers. We can't expect to do that is we are not reliable and trustworthy.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I supply our own water and electricity. I am full trained in all areas of Car Detailing from basic wash through to Paint restoration work.We are very customer focused and we turn up on time everytime. We also give a customer Satisfaction guarantee.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Size of vehicle whether the car is parked inside or out. What specifically you want When you want the job done by. If needing Paint work machine polished what colour the vehicle is.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Have your car cleaned at least monthly 2.Don't park vehicle under trees. 3. Don't try fix your paintwork by your untrained self otherwise it will cost a whole lot more to rectify your damage done.

Question 11

What makes your pricing competitive?

Accepted Answer

By the level of service we provide. Whether it be a small detail or a pre sale detail or a regular weekly clean there is a price and service for everyone.

Question 12

How do you normally charge for your service?

Accepted Answer

We charge via the size of the vehicle and aligned with our array of services. Any work outside our normal scope of work we charge an hourly rate. We also detail boats, caravans, trucks, earth moving equipment etc

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in Pre Sale details and machine Buff and Cut and Polishing of paint work. All forms of paint rejuvenation work. We also specialize in Odour removal of vehicles that are generally to stubborn to remove.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are comprehensively trained in all areas of paint restoration/ Machine Buff and Cut and polishing.Our company has been operating for 27 years now so there isnt anything in the detailing world that we havent come up across before and dealt with previuosly.

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