Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

I have, a 10 million public liability policy with a major insurance company. I use quality parts and lubricants and all my work is fully guaranteed.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have always loved cars and servicing and repairing them. I love the challenge when confronted with a problem and solving it.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

My favourite customer story is with a lovely lady called Pat. Pat had a 1999 Mitsubishi Lancer that was so overdue for a service that after I performed a major service including fixing her drivers window that was stuck, called me a few days later and said she wasn't going to by a new one.

Question 4

What do you like most about your job?

Accepted Answer

I love my customers it's so great to repair and service their vehicles. Lets face it it's the second biggest purchase you will make after your house. Therefore I am instrumental in looking after it.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

I think these days social media is the best way to establish your profile. I have a facebook link on my website callcam.com.au.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Can you service my car at home or at work? Yes I can you can see my hours of operation on my website callcam.com.au.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I am the owner operator of my business, so therefore if I am to succeed I must be reliable and trustworthy in order to retain all my customers.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I am a fully qualified mechanic (15 years), I can repair and service your vehicle at your home or at a nominated address, I guarantee all my work, I am very affordable.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We can service and repair your vehicle either at your home or at an address provided. We have no call out fees, just a minimum charge of 1hr labour. This way you know your car will be diagnosed and possibly repaired at an affordable price, but if further work is required a quotation will be provided

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

My first tip is make sure you get regular servicing on your car. Secondly always get a quote as to the scope of works from a reputable mechanic. And my last tip is drive your car within its limits as it will save you money on petrol and general wear and tear.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

I don't offer up inducements other than giving all my customers affordable pricing with great service. My motto is that if I look after you well then you will keep using my services.

Question 12

What makes your pricing competitive?

Accepted Answer

Working in the industry for so long I am very aware what is an acceptable price to charge my customers. But more importantly my customers know that my charges relate to what's needed rather than the selling up of jobs that happen with some businesses.

Question 13

How do you normally charge for your service?

Accepted Answer

We can service and repair your vehicle either at your home or at an address provided. We have no call out fees, just a minimum charge of 1hr labour. This way you know your car will be diagnosed and possibly repaired at an affordable price, but if further work is required a quotation will be provided

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We can service and repair your vehicle either at your home or at an address provided. We have no call out fees, just a minimum charge of 1hr labour. This way you know your car will be diagnosed and possibly repaired at an affordable price, but if further work is required a quotation will be provided

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have been qualified as a motor mechanic for the past 15 years and I am a very honest and reliable person and I live locally.

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