Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, I'm fully insured including public liability insurance etc & guarantee all my work for 6 years, all door hinges & drawer runners come with a lifetime guarantee (conditions apply to the guarantee's - please ask)

Question 2

How did you decide to get into your line of work?

Accepted Answer

I always enjoyed woodwork back when I was a lad in high school & helping my father who was a carpenter / cabinetmaker on the weekends when he built cabinets for family & friends

Question 3

What do you like most about your job?

Accepted Answer

I enjoy meeting people & listening to what they want, then to hear their replies after I make suggestions regarding the new cabinet layout etc, It's also really rewarding seeing the old kitchen & the new kitchen completed

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

In relation to cabinetmaking, questions you should ask: 1. Are the materials moisture resistant 2. Are the door hinges & draw runners guaranteed for life 3. Is your workmanship guaranteed for 6 years 4. Are you a registered business with an ABN 5. Are you a member of the Cabinetmakers Association of Western Australia

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

If we give you the go ahead, what is your turn around time = after deposit is paid, somewhere between 4 - 6 weeks, unless I'm really busy then it is between 6 - 8 weeks (start to finish)

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I was brought up the good old fashioned way of truth & respect to others, I can provide character references from previous clients etc, furthermore being a member of the Cabinetmakers Association of Western Australia, I abide by all the Australian standards.....you're protected!

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Dealing direct with Paul from Cabinet Impressions you're treated on a more personal level rather than a job / reference number which makes the whole experience easier & also leaves no room for error

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Job: 1. Location 2. Details (Type of) 3. Size 4. Quantity 5. Requirements 6. Material type (laminate, melamine or stone etc) 7. Material finish (texture, satin or gloss) 8. Your contact details

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Remove the existing old cabinets yourself 2. Dispose of the existing old cabinets yourself 3. Pay all other tradespeople direct instead of directly to the cabinetmaker

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

I can refer you to a contact of mine who can save you $$$ on your appliance selections, you simply go out & choose your appliances, then submit the model numbers to him & he will beat it...simple!

Question 11

What makes your pricing competitive?

Accepted Answer

Being a sole trader with a small workshop in Malaga, my overhead / operating costs would be much lower than the larger companies, I don't have wages to pay or large advertising costs, as most of my work comes from word of mouth

Question 12

How do you normally charge for your service?

Accepted Answer

Generally jobs are priced from site inspection etc however I can price from plans supplied (subject to site inspection), on occasions some jobs are priced by the hour depending on the job

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I specialise in kitchen, bathroom & laundry renovations,  whether it be full or part of etc. I can also build cabinets for home theatre rooms, offices, studies, wardrobes & bars etc...

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I completed a 4 year apprenticeship in chairmaking, after that I learnt all aspects of cabinetmaking, working at different cabinetmaking businesses, gaining as much experience as possible including shop fitting. Then I completed a 12 month business management course. Am I the right person for the job, absolutely.....I listen to you!

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