Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are 100% fully covered and insured in case of any liabilities. We do provide guarantees on specific jobs carried out.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I wanted to help people in need. I wanted to solve their pest issues for them. A valued customer is a happy customer.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

All my customers are very important to me, so I wouldn't like to favour one over the other. I like to leave a customers premises with my customer feeling happy and in turn giving them peace of mind.

Question 4

What do you like most about your job?

Accepted Answer

As the owner of the company, working for myself is just so rewarding! Helping clients with their pest issues and the feedback I get after the job has been done is just great!

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Firstly get the technicians licence number and to show you the licence before starting the job. Do some resurge on the company. How long have the company been operating.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1. Is my price market related. 2. Is my chemical safe around animals and children 3. How long will the treatment take to complete.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I am the owner of this Company. I am very proud of all my positive reviews. My company reputation is very important to me. It's who I am.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Bug-Topia Pest Control and Termite Solutions have highly experienced and certified technicians who provide a professional and friendly service to find the right solution for their clients. We do not rush our jobs, ensure it's done professionally and at a market related price. We are 100% fully covered and insured in case of any liabilities.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1) The amount of rooms in the house and for businesses the m2 of the area that needs to be treated. 2) Is the house or business low or high set. 3) What pests do you need treated like Cockroaches, spiders, ants, termites, fleas ect

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Look to see if there are any special seasonal pricing available.  2. Only pay for what you need. 3. Lower pricing applies for exit pests.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Bug-Topia are always promoting seasonal pricing. If you want a competitive price and good service, you've come to the right place.

Question 12

What makes your pricing competitive?

Accepted Answer

My price is market related. Lower overheads play a major part. The pest control work gets scheduled into different zones, thus less travelling time and more efficiency.

Question 13

How do you normally charge for your service?

Accepted Answer

End of lease including flea treatment:  Ave: $100.00 General Pest Control: Internal / External Ave: $130 Termite inspections range from $220-$250

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

All aspects of pest management and control. Specialise in all general pest treatments like cockroach, spider, ants and termite. Call should you need more specialised service.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have my pest management license (PMT1004699614) with several years experience in general pest and termite treatment. I am also fully qualified as a health and safety manager and facility manager, hence residential and commercial pest treatment jobs is my forte.

Bug-topia Pest Control and Termite Solutions

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