Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes our company has full public liability insurance and we guarantee all our repairs and installations, our manufacturers also provide warranties .

Question 2

How did you decide to get into your line of work?

Accepted Answer

I Was given the opportunity to get into the field over 20 years ago and once I had experienced it I knew this was my future. I enjoy my work and providing great customer service to my clients

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Not really I have so many stories,  I have done many many job after hours as we offer that service and I had an elderly customer who insisted on coming up on the roof to hold a lamp so I could repair his unit in the dark,

Question 4

What do you like most about your job?

Accepted Answer

The best thing about my job is client feedback, there's nithing better than being told by a client how great our work is and how happy we have made them that's great.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Ask for references , ask questions on how a product is made and how it runs, any good tech will know those answers, also asks running costs if that's a concern, ask about install or repair times.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

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Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

The only answer for this question is that we are a trustworthy company, we will not install cheap brands or materials because this isn't how we do business, we take pride in our work and our reputation .

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We provide our clients with expert, competent and clean installations and service. We only use the highest quailty products and materials to ensure our clients piece of mind that they are getting great products for their hard earned money. We pride ourselves on our customer service and the importance of our clients is our main priority.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Upon providing a quote it's great to know if the client has a single or double storey, if the have a particular brand or product in mind and if they were going to proceed what time frame they would be looking at for getting the job done.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

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Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We would offer all on flare clients 5% off any works they decide to have done with our company. Services includes repairs, installs and services of all types of systems.

Question 12

What makes your pricing competitive?

Accepted Answer

What's makes our company competitive with pricing is we don't over charge, we are not in busy to be millionaires we care about clients and our reputation. We are a small company but have great relationships with our suppliers therefore get the best price we possibly can for our clients.

Question 13

How do you normally charge for your service?

Accepted Answer

We charge a service call fee to attend a breakdown unit, if we are quoting a new job/install there is no charge. If we have to return to site to carry out repairs we don't charge to return to site just for parts and labour. But before we proceed with any repair or install works we provide clients with a quote and await approvals.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in all aspects of heating and cooling, we also build cool rooms and cool room trailers, our electricians offer all electrical work also to our clients .same with our plumbers we offer plumbing work also.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have over 20 years experience in this industry, we have a range of technicians which include electricians , plumbers, refrigeration mechanics and heating/cooling technicians.

Brett Carroll Heating & Cooling Pty Ltd

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