Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Our business if fully insured and our workmanship is reliable and guaranteed for 12 months. Even with Air conditioning work we will guarantee your refrigerant gas for 12 months. Once we regass a vehicle you will not have to pay for gas for 12 months, only the repair will be paid for

Question 2

How did you decide to get into your line of work?

Accepted Answer

We love working on Cars!!!!!! We love helping people to get mobile again after a breakdown. We love providing people with friendly reliable service

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

A distressed single Mum came to us dismayed that her car was totally inoperable and unrepairable as a local dealers yard. We paid for a tow to our workshop at 4pm Friday Afternoon, had the car diagnosed and repair before 5pm with simply a loose key in the fob. Wow was she happy!!!

Question 4

What do you like most about your job?

Accepted Answer

At Boland"s we love assisting our customers and getting them out of a sticky situation with their car, looking after their car and assisting them to have a well maintained, reliable car. Also seeing a smile on a customer's face when the repair cost less than they expected!

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Ask your service professional if they are qualified and appropriately licensed to work on your vehicle. An indication of the reputation of a business providing vehicle repairs is also the length of time they have been providing that service to the community.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Can you just top up my air con? - No we can't. The legislation under which we obtain our refrigerant license directs us to inspect a vehicle prior to recharging with refrigerant as a system depleted of gas must have a leak and this must be repaired prior to re gassing.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our staff are honest and friendly, we have exceptional business ethics when it comes to the customers needs and assiting them withir vehicles. We will never replace a part that is not faulty or deliberately give you incorrect information about repairs required.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

At Boland Auto Electrical you will experience quality workmanship at a reasonable price and customer service you will appreciate everytime. We have a VIP program on offer which can significantly lower your repair costs. We offer transparent and honest diagnosis of your vehicle.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Before quoting a job we need to know the car make, model and year, and at times the vin number if parts are required. At times it is imperative to inspect the vehicle to give and accurate quote to the customer as self diagnosis of faults can be inaccurate.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

To be honest there is not a lot a customer can do to save money in this feild as Auto Electrics is very specific and what may appear to be the problem on your vehicle can be only a secondary symptom of an underlying fault. Before spending money on parts to fit yourself have the car diagnosed first.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

One flare customers are eligible to utilise our 15% New Customer Discount on their first job which can save them a considerable amount of money.

Question 12

What makes your pricing competitive?

Accepted Answer

We are fair with our costings and if the customer wishes to use quality secondhand parts or supply their own parts we will fit them accordingly. If the vehicle is difficult to diagnose we do not charge the customer everytime they requires diagnosis, Our quoted prices are always firm.

Question 13

How do you normally charge for your service?

Accepted Answer

Our minimum charge to diagnose a vehicle is usually $55.00 unless it requires a diagnostic scan which will cost $95.00. We will then provide you with a quote to effect repairs and will never conduct an unauthorised repair on your car.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in all aspect of Auto Electrical Diagnostics and repairs on all vehicles including Cars, boats, caravans, 4wds, trucks, heavy equipment, stationary motors. Assisting people to fit out their vehicle with specialised charging systems. Modifying vintage vehicles, large rewire jobs.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have Fully Qualified tradesmen to work on your vehicle. Our tradesmen are also legally licensed for all aspects of Auto Air Conditioning diagnosis, repairs and re-gassing. Our company has been in the same position for more than 40 years, and guarantee our work for 12 months.

Boland Auto Electrical

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