Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

In order to protect you, the client, from financial loss  due to  any negligence  or  error  made by  Bookkeeping Fairy Perth during the course of your bookkeeping contract I have a current Professional Indemnity Insurance Policy Number  LPS016832716-5657 which has been taken with BizCover Pty Ltd  ABN – 68 127 707 975. The new Tax Agent Services Act 2009 also outlines that possession of this type of insurance is compulsory for those contract bookkeepers who wish to become BAS Agents and who subsequently provide BAS Services. This policy is set to expire on 16/06/2015 and will be renewed on an annual basis as required. The amount of cover is $250,00.00 and covers: •	General Bookkeeping  •	Payroll Tasks •	BAS Services •	Providing Accounting Software Training •	Secretarial Services  My work is 100% guaranteed.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I was retrenched just before Easter and decided that I wanted to have control over my employment and decided to provide a bookkeeping service with a difference.  I love variety in my work and dealing with different types of situations and challenges and my business is very fulfilling in these areas.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I was able to assist one of my clients who was struggling financially with his business by directing him to the Government website who will offer either grants or low interest loans to entrepreneurs who have great ideas and skills but unable to proceed with them due to financial restraints.  Through this site he was offered significant funding to pursue and achieve his dreams in developing an app he had that had been in conceptual stages for months and unable to go ahead with it because of lack of finance.

Question 4

What do you like most about your job?

Accepted Answer

I am very passionate about my work and aim to provide my client with the best in financial  and customer service.  I love helping people achieve their dreams in developing a small business and will assist however I can.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Questions you should ask are: Do you have your Certificate IV in Financial Services (bookkeeping)? Do you have or willing to get a National Police Clearance certificate? Are you registered to legitimately undertake BAS submissions to the ATO? What training do you have? Do they have references that you can contact and verify the experiences?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q  Do I have to keep all my receipts and invoices? A   Yes small businesses need to keep their paperwork for at least five years  Q  What are your qualifications? A  I have been using MYOB for 15 years, I  have Cert IV in Financial Services and Accountancy A & B.   Q Are you able to assist me with other issues than just bookkeeping? A  I have a wide range of experiences in hospitality and non profit organisations and able to assist with your Sales and Marketing and advise on website construction and other general business areas.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I have a National Police Clearance, excellent references ( see my testimonials on website www.bookkeepingfairyperth.com.au) and Certificate IV in Financial Services (Bookkeeping) .  I am an Associate member of the Institute of Certified Bookkeepers having successfully completed the three proficiency exams required to become a member and recently applied for my BAS Agent certification with the Tax Board.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Having someone who’s both qualified and experienced to manage your bookkeeping is not only smart, it’s crucial to the success of your business. Smart business owners know that to grow a small business your time is better spent meeting, networking and building relationships with new clients.  It’s my business and all the bookkeeping work is done by me and not outsourced. Being my company I want to ensure that all my clients get an honest, reliable consistent service.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Services required  	Process of all facets of your bookkeeping records General Ledger business   	Preparation of monthly financial records  	Recording of income and expenditure in an accounting format  	Collection of debtors and payment of accounts  	Reconciliation of GST, Debtors and  Creditors  	Payroll Services including payroll processing and reporting and PAYG payment summaries  	Employee Superannuation management processing and reporting   	Reconciliation of all Bank accounts, loan accounts, credit cards and petty cash  	Maintenance of Regular backups	  	Filing of source documents  	Preparation of relevant records at financial year end for Accountants  	Staff training and support  	Streamline filing and office procedures

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Sort out receipts for expenses by month and date Have bank statements in order for reconciliations Internet payments with reference numbers to identify who payment is to

Question 11

What makes your pricing competitive?

Accepted Answer

I charge $50.00 an hour inclusive,no GST, no sick pay, no annual leave, no Super, no PAYG to consider. When you hire me you pay for the hours I work. there are no hidden fees, no contracts tying you down to a set amount each month, just payment for work done per hour.   Not only will I utilise by bookkeeping skills but will partner with you to assist your business in Sales and Marketing and all other aspects of your business should you require.

Question 12

How do you normally charge for your service?

Accepted Answer

I charge $50.00 an hour inclusive,no GST, no sick pay, no annual leave, no Super, no PAYG to consider. When you hire me you pay for the hours I work. there are no hidden fees, no contracts tying you down to a set amount each month, just payment for work done per hour.   I can give you an option that if you require me on a regular basis you can pay for a set number of hours and these hours can be carried out to the next month if not used

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

My clients have included: Farm Management Consultant, IT Computer Company, Restaurants, various trades people and Hotel Decorating consultants.  While working in London I was the Personal Bookkeeper for Sir Andrew Lloyd Webber at The Simply Useful Music Company in London covering his bookkeeper on annual leave.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I am a certified bookkeeper with over 30 years experience in office administration, hold a Certificate in Cert IV Financial Services, carry Professional Indemnity Insurance for your protection and a current Police Clearance.  I fulfil all legal requirements as sanctioned by the Tax Practitioners Board.  I am an Associate member of the Institute of Certified Bookkeepers having successfully completed the three proficiency exams required to become a member and recently applied for my BAS Agent certification with the Tax Board.

Bookkeeping Fairy Perth

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