Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, please refer to certificate of currency of my business insurance. I provide money back guarantee if you are not satisfied with the outcome of the service I provide.

Question 2

What do you like most about your job?

Accepted Answer

I get to work with beautiful dogs and meet wonderful customers. The greatest satisfaction are the kisses and licks I get from the dogs and how happy customers are at the end of the wash or groom.

Question 3

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers usually ask how much for the service. My response would be depends on the size of the dog, coat condition and temperament.

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

Blue Wheelers Rowville is fully trained, certified and experienced in dog washing and grooming of specific breeds, providing exceptional customer service and grooming experience for your furry friend. After all, doesn't your best friend deserve the best?

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Size of dog (wieght, height, length), condition of coat (short, long haired, matted or not), temperament (familiar with grooming or not, has it bitten anyone before?).

Question 6

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Brush and comb your dog regularly so they are not matted. Touch and play with your dog's feet frequently so they're comfortable with nail and fur clipping on their legs. Flea treat your dog. All the above to prevent additional fees due to matted, longer time and flea wash.

Question 7

What makes your pricing competitive?

Accepted Answer

My prices are comparable to what's offered in the industry, but with exceptional customer service for you and your furry friend at the comfort of your home. Also with superior shampoo used.

Question 8

How do you normally charge for your service?

Accepted Answer

Prices vary according to size, temperament and coat condition. Wash prices generally starts from $40 upwards, wash and clip prices generally starts from $60 upwards.

Question 9

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Specialise in washing and grooming all breeds from small to large size dogs. Able to clip to specific breed standard.

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Trained at Blue Wheelers training school Gosford, NSW and Dog Diversity, Footscray, and certified with certificate 3 and 4 in Companion Animal Services through Sunraysia Institute.  At least 1 year in the dog grooming business. Very passionate with animals in general.

Blue Wheelers Rowville

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