Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully covered by professional indemnity insurance. We work very hard to ensure our clients are very satisfied with our work and very seldom receivce any complaints. If we do we work hard to address them

Question 2

How did you decide to get into your line of work?

Accepted Answer

Wanted to help people

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Helping a grandmother get her grandchildren back in her care from her drug addicted, alcoholic daughter

Question 4

What do you like most about your job?

Accepted Answer

Helping clients sort out their issues. Taking people from a situation of stress to a position where they feel secure and comfortable. Seeing such a big positive change in their lives

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Does the professional understand what I need ? Can the professional do what I need ? Can I work with the professional ? Does the professional want to help me sort out my issues.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our reputation is all we have. We work very hard to ensure our clients get the best possible service and results. We focus on communication so clients are fully informed.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

I care, I am good at what I do, I make sure clients get value

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The scope of work What the client is trying to achieve The required timeframe The client's situation and financial resources How complex the matter is The attitude of the opposing side

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Gather all relevant documents 2. Prepare a quick summary of the issues and desired outcome 3. Be ready to discuss the key issues and what you want to achieve.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

A special offer for Oneflare customers - an initial family lw conference for up to 1.5 hours with a written advice afterwards for the heavily discounted fee of $195 (GST inc)

Question 11

What makes your pricing competitive?

Accepted Answer

We work to ensure our clients are fully aware of our charges and get great value for their money. We are not necessarily the cheapest but we certainly are among the best in providing great value

Question 12

How do you normally charge for your service?

Accepted Answer

We charge on the basis of an hourly charge for our time - or if the scope of work is clear we are more than happy to provide a fixed price. We work to ensure our clients are fully aware of our charges and get great value for their money.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We focus on assisting people in the following areas: family law, property, wills and other important documents, notary public services, agreements and commercial law

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Good experience and great support network

Blackman Legal

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