Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We currently hold $50,000,000 public liability insurance and also hold current workers compensation insurance. We offer a 5 year warranty on all workmanship. Warranty T&C's apply.

Question 2

What COVID-19 measures do you have in place?

Accepted Answer

Covid-19 workplace policy followed by all team members

Question 3

How did you decide to get into your line of work?

Accepted Answer

Through an interest in the electrical field. Our business has since noticed a need for and electrical contracting business that provide quality and reliable work as there is too many operators around that are cutting corners wherever they can.

Question 4

Do you have a favourite customer story you would like to share?

Accepted Answer

Our best customers stories are the ones of those that are now our long term customers. They have seen the quality of work that our team provide and always call back when they need something else done.

Question 5

What do you like most about your job?

Accepted Answer

Working with all the different clients day in and day and completing a variety of jobs, plus travelling to different areas of Melbourne.

Question 6

What questions should a customer ask to hire the right service professional?

Accepted Answer

1. Are you licenced? 2. Are the materials you are using certified to Australian standards? (Insurances will not pay out if they are not) 3. Will you provide a certificate for your work? (It is a legal requirement to be licenced and complete electrical works in Australia)

Question 7

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1. How much do you charge? It depends on the job itself plus the site conditions. 2. How quickly can you start? Generally in the next couple of days as we have 10 staff members we can typically make it work to a clients needs

Question 8

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

With a proven track record of honest and reliable staff we endeavour to always get the job done on time, within budget and most importantly safely for both the client and our own team.

Question 9

Why should a customer hire you over another service provider?

Accepted Answer

Bidwell Electrics has a vast knowledge of electrical and air conditioning experience and provide a 5 year warranty on all workmanship with all our works completed safety and to the highest standard. * Warranty T&C's apply to all jobs.

Question 10

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. What they are wanting done 2. The existing site conditions 3 . When are they wanting the works completed by

Question 11

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Contact us to complete a site visit and look at some ways the works can be completed differently 2. Ensure the quotes received are 'like for like'. Generally we find that others who are cheaper are not doing the same job that has been quoted. 3. Ensure you know what you want before the site visit

Question 12

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Eligible One flare customers may received discounts for repeat works. Seniors may be eligible for discounts to there works also. We have referral discounts for customers that provide additional leads that lead to locked in works.

Question 13

What makes your pricing competitive?

Accepted Answer

Our pricing is in line with the current market rates in Melbourne and we offer our 5 year warranty on top of this which most other electrician's only offer 1 year at best.

Question 14

How do you normally charge for your service?

Accepted Answer

Per item or per job. If required for the clients we are happy to work on a hourly rate if the client isn't fully sure on how much works they are wanting done. We can also work with our clients to ensure that they are getting the most out of there budget offering alternative materials

Question 15

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Electrical - We specialise in renovations and refurbishments in both domestic and commercial settings. Air conditioning - We specialise in the installation of split system air conditioning.

Question 16

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our team are highly trained in all aspects of electrical and split system installations. We hold all relevant trade licences plus our team hold working at heights, elevated work platforms, rail industry worker cards, first aid certificates and many other certifications.

Bidwell Electrics Pty Ltd

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